Brandi Barron
Indianapolis,IN
Summary
Dedicated professional that stays on top of demands in fast-paced environments by utilizing effective time management skills. Providing support and guidance to the team and less experienced workers so as to strengthen the office as a whole. Maintains organized work areas with diligent attention to important details. Demonstrated strengths in customer service, troubleshooting problems, adapting quickly to new policies, and working in challenging environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Case Manager
Indiana Department of Child Services
06.2018 - Current
- Assessed compliance by preparing accurate reports for governing agencies, courts, and families
- Boosted team performance through close monitoring and mentoring
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Approached and solved problems with initiative and sound judgment
- Documented, researched and resolved customer service issues
- Delivered fast and friendly service to handle questions and service complaints
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Identified issues and solutions to eliminate backlog and maximize workflows
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
- Active member of the Morale Committee, having assisted and facilitated office events.
- Strategic Permanency Round Table Lead for Marion County North, entailing participating in staffings regarding permanency for youth as well as managing SPRT staff by ensuring follow-up notes are entered by assigned deadlines.
- Initiated a solution to 2024 On-Call with which FCM's and FCMS are satisfied with.
- Implemented tailored interventions based on client needs that led to positive outcomes such as increased school attendance or improved mental health status.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Assisted families in navigating complex legal processes related to custody disputes or domestic violence situations.
- Provided leadership, guidance and support to staff members.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
- Evaluate child welfare concerns by conducting thorough home visits.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
Makeup Artist
Sephora
04.2012 - 12.2017
- Coordinated client consultations to discuss inspiration and demonstrate potential looks for event makeup
- Promoted brand products and provided in-store demonstrations to boost sales and customer retention
- Minimized infection risk by keeping stations and tools clean and sanitized
- Helped maintain required inventory for forecasted customer levels with regular stock counts, rotation and timely replenishment
- Implemented visual merchandising, new launch displays and collateral placement with product-specific directives
- Partnered with industry-leading brands to boost brand exposure and increase industry network.
Education
Bachelor of Science (B.S.) - English
Ball State University
Muncie, IN05.2008
Skills
- Hospitality and accommodation
- Positive and professional
- Calm demeanor
- Service-oriented
- Strong communication
- Conflict resolution
- Problem-solving
- Critical thinking
- Progress Monitoring
- Family services
- Crisis Response
Certification
American Red Cross - Adult and Pediatric First Aid/CPR/AED, 05/25/22, 05/25/24
Volunteer Experience
Indiana Medical History Museum, Indianapolis, IN, 01/01/16, 01/01/17, Used active listening skills to communicate clearly in discussions., Treated people from all backgrounds with dignity and respect., Answered attendee questions at community events and directed guests to proper destination., Learned tasks quickly to improve performance.
Timeline
Family Case Manager
Indiana Department of Child Services
06.2018 - Current
Makeup Artist
Sephora
04.2012 - 12.2017
Bachelor of Science (B.S.) - English
Ball State University
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