Brandi Batson
Glenrose ,TX
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 10 years handling intensive clinical environments. Multi-talented Medical Scribe adept at processing paperwork and orders as well as updating medical records according to requirements. Quality minded and hardworking team player with a solid history of providing exceptional performance. Outstanding customer service who is eager to serve them to the best of my ability. Benefits Coordinator with experience includes overseeing and wide range of plans, including retirement, medical, dental, vision.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Texas Health Physician Group
Cleburne, TX
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Patient Benefit Coordinator
Touchstone Imaging
07.2023 - Current
- Verification of Benefits
- Calling insurance companies
- Reviewing policies
- Calculating TOS
- Using insurance portals (i.e: availity, one source, UHC, CIGNA and more)
- CPT codes for CT, MRI, MRA, Ultrasounds, xrays
- ICD 10 Codes
- Medical Terminology
Nationally Registered Certified Medical Assistant
HAMILTON HEALTHCARE SYSTEM
08.2013 - 10.2022
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Recorded vital signs and medical history for 30-40 patients each shift
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Organized charts, documents and supplies to maintain team productivity
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Administered rapid tests for Influenza and strep to help clinical staff assess conditions
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed preliminary physical tests to accurately record results in patient history summary
- Patient Scheduling via Phone and through online
Medical Assistant
HAMILTON HEALTHCARE SYSTEM
10.2015 - 02.2018
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Followed clinicians throughout shift in high-volume, busy environments
- Evaluated charts, documents and orders, and made timely corrections
- Received dictation and created high-quality documents
- Maintained understanding of all active patients in order to facilitate workflow
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Used Eclinical Works software every day and developed advanced skills
- Documented and initiated tests, scan and other orders
- Determined correct ICD-10 and CPT codes for use in medical record
- Interpreted medical terminology and pharmacological information to translate information into coding system
- Retrieved physician correspondence from dictation service and made edits when necessary
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures
- Prepared paperwork for admittance and discharges to coordinate smooth patient movements
- Sought clarification from physicians and other hospital personnel for answers to needed coding interpretations prior to abstracting records
- Verified final claim submissions by comparing account charges with documentation
- Recorded, stored and reported medical coding information to create statistics of healthcare encounters
- Submitted and accurately processed insurance claims with related medical code verifications and assessments
- Maintained high accuracy rate on daily production of completed reviews.
Lead Phlebotomist
HAMILTON HEALTHCARE SYSTEM
08.2013 - 10.2015
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Verified collection orders and communicated discrepancies to nurses
- Coordinated in-office and off-site testing for high volume of daily patient samples
- Collected specimens for drug screens, paternity tests and alcohol tests
- Processed billing information
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
- Identified patients using proper procedures prior to specimen collection
- Maintained fully-stocked phlebotomy cart, carrier and station
- Interviewed patients and documented details to update and file paperwork
- Trained and supervised phlebotomists and lab assistants
- Managed staffing and scheduling of phlebotomy lab personnel
- Directed activities of phlebotomy department
- Developed schedules for orders, draws and processing of blood samples
- Monitored logs to verify adherence to draw and testing schedules
- Collected therapeutic drug monitoring assays in collaboration with nursing personnel
- Communicated with ER Physician or RN concerning tests falling outside normal ranges.
Education
CERTIFICATE: MEDICAL ASSISTANT -
Concorde Career College
07.2012
HIGH SCHOOL DIPLOMA -
Hamilton High School
05.2009
Skills
- Organization and Prioritization
- Effective Communication
- Verbal and Written Communication Calm and Patient Demeanor
- Computer and Microsoft Office Skills
- First Aid and CPR Certified
- Clinical Applications
- HIPAA Compliance
- Clear Communication
- Appointment Scheduling
- Critical Thinking
- Routine Laboratory Testing
- Diagnostic Testing
- Treatment Room Preparation
- Dictation and Transcription
- Supply Management
- Patient Relations
- Examination Preparation
- Pharmacy Relations
- Cleaning and Organizing
- Time Management
- Multitasking and Prioritization
- Operating EKG Equipment
- Completing Insurance Forms
- Multi-line Telephone System Operation Blood and Tissue Collection
- Specimens Collection and Processing Patient Scheduling
- Electronic Charting
- Conflict Resolution
- Medical Dictation
- Payment Processing
- Vitals Collection and Documentation Centrifuge Operation
- Patient Chart Tracking
- Willingness to Learn
- Data Analysis
- Data Entry
- Flexibility and Adaptability
- Remote Video Conferencing
- Medical Coding
- Data Entry Experience
- Knowledge of CPT and ICD 10 Codes Records Organization
- Documentation Abilities
- Quality Assessment of Coded Data Knowledge of HMOs, Medicare and Medicaid Extensive
- Anatomy/Physiology Knowledge HIPAA Requirements
- Electronic Medical Record (EMR
- Good Written Communication
- Active Listening
- Trustworthy
- Clinical and Operational Judgement Coordinating Drug Refills
- Medical Insurane Verification
- TOS
Timeline
Certified Medical Assistant
Texas Health Physician Group
03.2024 - Current
Patient Benefit Coordinator
Touchstone Imaging
07.2023 - Current
Medical Assistant
HAMILTON HEALTHCARE SYSTEM
10.2015 - 02.2018
Nationally Registered Certified Medical Assistant
HAMILTON HEALTHCARE SYSTEM
08.2013 - 10.2022
Lead Phlebotomist
HAMILTON HEALTHCARE SYSTEM
08.2013 - 10.2015
CERTIFICATE: MEDICAL ASSISTANT -
Concorde Career College
HIGH SCHOOL DIPLOMA -
Hamilton High School
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