Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Baxter

Harrodsburg,KY

Summary

Dedicated and detail-oriented professional with extensive experience in communication, organization, and client support. Skilled in building strong relationships, managing multiple projects, and providing exceptional service. Committed to fostering positive interactions and supporting team success.

Overview

4
4
years of professional experience

Work History

Business Development Coordinator/Office Manager

Stellar Behavioral Health
Lexington, KY
09.2024 - Current
  • Cultivate business partnerships to build lasting relationships with internal and external parties.
  • Participated in networking events and industry conferences to build professional relationships and identify business opportunities.
  • Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
  • Organized promotional events and activities to generate interest in products and services.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.

Peer Recovery Coach

Voices of Hope Lexington, Inc.
Lexington, KY
03.2023 - 09.2023
  • Determined patient program eligibility using patient initial screening application and face-to-face interviews.
  • Developed client treatment plans based on research, clinical experience and client histories.
  • Managed a high volume of accounts, prioritizing tasks to meet recovery targets.
  • Implemented personalized treatment plans and monitored progress.
  • Coordinated with other departments to ensure a comprehensive approach to account management.
  • Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
  • Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.

Peer Support Specialist

Optimal Living Services, LLC
Lexington, KY
02.2022 - 03.2023
  • Collaborated with multidisciplinary teams to ensure continuity of care for clients.
  • Educated clients on available community resources that could enhance their quality of life.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Encouraged open communication between all parties involved in the client's case.
  • Developed positive relationships with clients by providing a safe, supportive environment.
  • Encouraged development of relevant skills to help overcome specific concerns.
  • Provided feedback regarding program operations and improvement opportunities.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Completed detailed documentation of sessions, patient notes and recommendations.

Peer Mentor Supervisor

Hope Center Program for Women
Lexington, KY
09.2021 - 02.2022
  • All the same duties as a Peer Mentor.
  • Plus, make schedules, assign job assignments, assign clients to new Peer Mentors.
  • Collaborated with Director and Asst Director of Programs.
  • New Peer Mentor orientations, client orientations to new phases of program.

Peer Mentor

Hope Center Program for Women
Lexington, KY
06.2021 - 09.2021
  • Worked directly with clients in a rigorous residential treatment facility.
  • Guided clients through 12-step process, shared personal experience.
  • Collaborated directly with staff and mental health professionals about client care and progress.
  • Helped clients work toward leading a full and rewarding life in sobriety.
  • Helped clients to be responsible, mentored up to 15-20 clients at one time.
  • Answered phones, documented progress and other paperwork in files and on progress boards.

Education

Associate of Arts - Socal Work

Bluegrass Community And Technical College
Lexington, KY
05-2025

Skills

  • client assessment
  • treatment planning
  • case management
  • data analysis
  • relationship building
  • community outreach
  • team collaboration
  • conflict resolution
  • client communication
  • Excellent communication
  • Social media platforms
  • Verbal and written communication
  • Creative thinking

Timeline

Business Development Coordinator/Office Manager

Stellar Behavioral Health
09.2024 - Current

Peer Recovery Coach

Voices of Hope Lexington, Inc.
03.2023 - 09.2023

Peer Support Specialist

Optimal Living Services, LLC
02.2022 - 03.2023

Peer Mentor Supervisor

Hope Center Program for Women
09.2021 - 02.2022

Peer Mentor

Hope Center Program for Women
06.2021 - 09.2021

Associate of Arts - Socal Work

Bluegrass Community And Technical College

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Brandi Baxter