Brandi Baxter
Graham,NC
Summary
Seasoned customer service manager and team leader, demonstrating exceptional leadership and relationship-building expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hursey’s Bar B Q
07.2024 - 08.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Delivery Driver
Point Pick Up
02.2022 - 05.2024
- Executed timely delivery of online customer orders to homes and businesses. Maintained professionalism in daily interactions with customers to enhance experience.
Amazon Delivery Driver
PC Logistics
09.2018 - 01.2022
- Ensured secure delivery of packages to customers, adhering to daily routes and timelines.
- Loaded van efficiently, securing packages to prevent damage during transit.
- Executed written and verbal instructions from supervisors for accurate, timely package delivery.
- Communicated clearly and promptly with dispatcher regarding delivery status.
- Completed routes within designated timeframes while prioritizing safety.
- Achieved 100 percent of delivery goals consistently.
Customer Service Manager
Piedmont Catering
08.2010 - 06.2018
- Scheduled appointments with service professionals to optimize service delivery.
- Led customer support team, enhancing overall performance and morale.
- Capitalized on upsell opportunities with new and potential customers to drive revenue.
- Provided precise and timely performance feedback for customer service representatives.
- Researched complex issues and resolved problems efficiently.
- Coordinated department schedules, maximizing coverage during peak hours.
- Trained staff on procedures and services, fostering consistency and quality.
- Completed daily documentation and generated weekly activity reports.
Education
High School Diploma -
Orange High School
Hillsborough, NCAssociates - General Education
Alamance Community College
Burlington, NC05.2013
Skills
- Training and development
- Customer relationship management
- Workflow optimization
- Customer service excellence
- Call center operations
- Customer experience enhancement
- Front desk administration
- Sales management
- Delivery and logistics
- Load and unload operations
- Driving proficiency
Certification
- Class C
- Expires: October 2026
- State: NC
Languages
English - Fluent
Assessments
- Customer Service Skills — Proficient
- September 2018
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS Training and development
- Customer relations
- Team leadership
- Effective workflow
- Management
Timeline
Restaurant Manager
Hursey’s Bar B Q
07.2024 - 08.2025
Delivery Driver
Point Pick Up
02.2022 - 05.2024
Amazon Delivery Driver
PC Logistics
09.2018 - 01.2022
Customer Service Manager
Piedmont Catering
08.2010 - 06.2018
High School Diploma -
Orange High School
Associates - General Education
Alamance Community College
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