Brandi Bean
Prospect,OR
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Reliable Store Manager with 8 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Cashier/Shift Supervisor
Shady Cove Market
Shady Cove, OR
05.2021 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Store Manager
Dollar General
Shady Cove, OR
09.2018 - 05.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Some College (No Degree) -
Western Nevada College
Carson City, NVSkills
- ID Verification
- Payment Collection
- Payment Processing
- Customer Service
- Cash Handling
- Drawer Balancing
- Customer Assistance
- POS Systems
- Returns Processing
- Cash Register Operation
- Staff Mentoring
- Ordering and Stocking
- Written and Verbal Communication
- Liquor Law Compliance
- Issue Resolution
- Cash Management
- Currency Counting
- Conflict Resolution
- Cash Drawer Balancing
- POS System Operations
- Daily Reporting
- Merchandise Restocking
- Customer Service Excellence
- Liquor Regulations and Compliance
- Loyalty Program Promotion
- Time Management Skills
- Customer Relations
- Records Maintenance
- Credit and Cash Transactions
- Inventory Management
- Staff Training
- Loss Prevention
Accomplishments
- I have always been a person who strives to do better and because of this I've been promoted at almost every job to a leadership role.
References
References available upon request.
Timeline
Cashier/Shift Supervisor
Shady Cove Market
05.2021 - 10.2023
Store Manager
Dollar General
09.2018 - 05.2021
Some College (No Degree) -
Western Nevada College
Similar Profiles
Everardo SuarezEverardo Suarez
Seasonal Firefighter at Shady Cove Fire District 4Seasonal Firefighter at Shady Cove Fire District 4
Abigail LetofskyAbigail Letofsky
Supervisor/Customer Service Representative at Shady Maple Farm MarketSupervisor/Customer Service Representative at Shady Maple Farm Market
Jenna BrownJenna Brown
Head Supervisor at Shady Maple Farm MarketHead Supervisor at Shady Maple Farm Market