Brandi Bernius
Bradenton,FL
Summary
Versatile and dynamic professional with a proven track record at Sarasota Memorial Hospital, adept in stress tolerance and team collaboration. Excelled in prioritizing urgent communications and fostering positive environments, enhancing safety and efficiency. Achieved significant improvements in operational processes, demonstrating exceptional problem-solving abilities and attention to detail.
Overview
10
10
years of professional experience
Work History
Public Safety Dispatcher
Sarasota Memorial Hospital
03.2022 - 10.2024
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered record checks, driver's license numbers and VIN numbers into telecommunications systems to fulfill officer requests.
- Collaborated with other law enforcement agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded emergency and non-emergency calls and determined level of support that was needed for response.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Security Officer
Allied Universal Security Services
04.2018 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Bartender
Chester's Reef
02.2015 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waitress Supervisor
Cannon's Steak House
05.2015 - 07.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
Education
No Degree - Nursing Certificates
MTI College
Bradenton, FL01-2008
Skills
- Highly effective communication
- Radio Communications
- Stress Tolerance
- Problem-Solving
- Attention to Detail
- Listening Skills
- Problem-solving abilities
- Multitasking
- Team Collaboration
- Team building
Timeline
Public Safety Dispatcher
Sarasota Memorial Hospital
03.2022 - 10.2024
Security Officer
Allied Universal Security Services
04.2018 - 02.2022
Waitress Supervisor
Cannon's Steak House
05.2015 - 07.2017
Bartender
Chester's Reef
02.2015 - 01.2018
No Degree - Nursing Certificates
MTI College
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