Dynamic professional with extensive experience in environmental services, customer service and emergency medical settings. Proven ability to exceed in quality control and superior customer service. Skilled in hazardous chemical handling and management, fostering team collaboration to achieve operational excellence.
Overview
22
22
years of professional experience
Work History
Environmental Services Housekeeper
Private Cleaning Business
08.2023 - 01.2025
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Disposed of trash and recyclables each day to avoid waste buildup.
Verified cleanliness and organization of storage areas and carts.
Operated electronic backpack vacuums and floor sweepers.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
Streamlined inventory management processes by accurately tracking usage patterns of cleaning supplies and submitting timely orders for replenishment.
Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Sales Associate
Advanced Auto Parts
03.2023 - 08.2023
Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Helped customers locate products and checked store system for merchandise at other sites.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader/Manager on Duty
Love's Travel Stops & Country Stores Inc.
04.2021 - 04.2023
Trained new employees and delegated daily tasks and responsibilities.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved conflicts between employees to maintain positive and productive work environments.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Trained employees in essential job functions.
Emergency Medical Technician
Rural Metro Corporation
03.2010 - 08.2012
Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
Emergency Department Technician
Oakridge Medical Center
07.2006 - 08.2010
Emergency Department Technician
University of Tennessee Medical Center
01.2003 - 07.2006
Assisted with resuscitation, CPR, and emergency airway procedures.
Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Worked with nurses to assess patients and prepare for tests and procedures.
Applied orthopedic devices like traction and OCL splints.
Monitored vital signs of critical patients while alerting appropriate medical personnel when changes occurred.
Safely transported patients by wheelchair, stretcher, or bed to other units.
Quickly responded to codes and cardiac monitor alarms.
Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Education
High School Diploma -
Sevier County High School
Sevierville, TN
Emergency Medical Technician-IV - Emergency Medicine
Roane State Community College
Knoxville, TN
Certified Nursing Assistant - Nursing
Tennessee Technology Center of Knoxville
Knoxville, TN
Skills
Quality control guidelines
Timeline
Environmental Services Housekeeper
Private Cleaning Business
08.2023 - 01.2025
Sales Associate
Advanced Auto Parts
03.2023 - 08.2023
Shift Leader/Manager on Duty
Love's Travel Stops & Country Stores Inc.
04.2021 - 04.2023
Emergency Medical Technician
Rural Metro Corporation
03.2010 - 08.2012
Emergency Department Technician
Oakridge Medical Center
07.2006 - 08.2010
Emergency Department Technician
University of Tennessee Medical Center
01.2003 - 07.2006
High School Diploma -
Sevier County High School
Emergency Medical Technician-IV - Emergency Medicine