Brandi Billy
Operations Manager
Carrollton,TX
Summary
Proven Operations Coordinator with a track record of enhancing customer satisfaction and employee performance Expert in process implementation and training management, I've spearheaded initiatives that significantly improved operational efficiency and client retention. Skilled in project scheduling and fostering strong team dynamics, my approach has consistently driven growth and optimization. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
ALN Apartment Data
Carrollton, TX
01.2013 - Current
Enhanced customer satisfaction by resolving issues in timely manner and providing exceptional support.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Oversaw day-to-day operations of large teams across several sites.
- Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Streamlined operations by implementing efficient processes and procedures.
- Contributed to development of departmental policies and procedures ensuring consistency across organization.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Managed internal operational standards and productivity targets.
Education
Associate of Arts -
Southeastern Oklahoma State University
Durant, OK 05.2001 -
Skills
Project Scheduling
Scheduling Management
Payroll Administration
Training Management
Process Implementation
Data Entry
Word Processing
Data accuracy
File Management
Fast Typing Speed
Timeline
Operations Coordinator
ALN Apartment Data
01.2013 - Current
Associate of Arts -
Southeastern Oklahoma State University
05.2001 -
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