Brandi Bradford
Englewood,CO
Summary
Results-driven professional with a strong background in guest relations and operational efficiency. Skilled in complaint handling and team collaboration, committed to enhancing customer satisfaction and driving repeat business.
Overview
21
21
years of professional experience
Work History
FOH Team Member/ NRO Trainer
Hopdoddy Burger Bar
Denver, CO
01.2021 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring seamless service delivery and customer satisfaction.
- Oversaw inventory management processes, optimizing supply chain efficiency and reducing waste.
- Managed day-to-day business operations
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and mentored new personnel hired to fulfill various roles
- Established strong relationships with clients, resulting in increased retention rates.
Owner/Hairstylist
Foreveryoung86
Littleton, CO
06.2020 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Oversaw financial planning, budgeting, and forecasting to optimize profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Manager
Sport Clips
Littleton, CO
09.2005 - 06.2020
- Oversaw daily operations, ensuring high-quality service delivery and customer satisfaction.
- Trained and mentored staff on company standards and effective customer interaction techniques.
- Implemented process improvements that enhanced operational efficiency and reduced service times.
- Developed training programs for new hires, fostering a team-oriented environment.
- Analyzed customer feedback to inform service enhancements and improve overall experience.
- Collaborated with marketing team to execute promotional events, driving increased foot traffic to locations.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Platte Canyon High School
Bailey, CO05-2004
Cosmetology License - Cosmetology
Warren Tech
Lakewood, CO05-2004
Skills
- Multi tasking
- Leadership
- Cleanliness
- Promoting specials
- Training and mentoring
- Planning and execution
- Health and safety regulations
- Business growth and retention
- Business management
- Client relations
Accomplishments
Winning presidents circle several years in a row when I managed a salon prior to owning my salon and getting to travel to accept awards.
Timeline
FOH Team Member/ NRO Trainer
Hopdoddy Burger Bar
01.2021 - Current
Owner/Hairstylist
Foreveryoung86
06.2020 - Current
Manager
Sport Clips
09.2005 - 06.2020
High School Diploma -
Platte Canyon High School
Cosmetology License - Cosmetology
Warren Tech