Brandi Bright
Charlotte,NC
Summary
Detail-orientated dental hygiene assistant with a strong background in communication, patient care, and dental hygiene procedures. Proficient in assisting with cleanings, x-rays, and patient education to ensure a comfortable and efficient experience. Demonstrates effective communication skills with patients and works collaboratively with dental teams. Trained in sterilization procedures and maintaining positive patient relations. Highly skilled in dental radiography and accurate patient charting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Hygiene Assistant
University Dental Associates- Benfield
06.2024 - Current
- Increase appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
- Educate patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
- Ensure a safe working environment by adhering to OSHA regulations regarding infection control protocols.
- Manage patient records diligently, updating charts and notes to accurately reflect treatments provided.
- Fill and updated hygiene schedules by scheduling recare visits, and scheduling new appointments.
- Supports the dental team by taking diagnostic x-rays, minimizing wait times for patients and clinicians alike.
- Collects and records patient health histories
- Record and input treatment based on doctors recommendations during patient exams.
- Completes Instrument cleaning & sterilization and post-op sanitization of treatment rooms
- Completes dental charting
- Responsible for inventory supply and other ancillary duties
Hygiene Assistant
Heartland Dental-Dental Care at North Creek
09.2023 - 06.2024
- Provide superior assistance to supported hygienists during a wide variety of procedures in accordance with the state dental practice act
- Conduct a thorough review of the patient's health history to provide quality care
- Utilize Dentrix for patient scheduling and record keeping
- Setting up rooms for all hygiene visits including stocking and restocking instruments and supplies
- Obtain budget through Dentrix and place supply order through Dentira every 2 weeks
- Complied with OSHA and corporate safety policies and standards by ensuring water lines were shocked on schedule and water test are completed.
- Assist with Zoom whitening in office procedure
- ITero Scanner usage on every patient
- Prepared patient for x-rays and gathered x-ray films.
Health Concierge
SGS Consulting
01.2021 - 07.2021
- Temporary 6 month remote contract with BSwift for CVS Health
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support. during CVS Health annual enrollment period
- Inform employees about the health and insurance benefit options available
- Compete annual enrollment for employees and educate about deadlines
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Licensed Insurance Agent
GoHealth
10.2019 - 01.2021
- Obtained a Medicare Supplement Long-Term Care Insurance Producer license
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Seasonal licensed insurance agent
- Deliver high quality customer service and complete member enrollment
- Educate members on information regarding plan benefits, policies, and procedures
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Customer Service Representative
Alight Solutions
06.2017 - 10.2019
- Human Resource 401K benefit specialist with trained knowledge of defined contribution processes and procedures
- Life Benefit Specialist who managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded all company metrics (Adherence, AHT and CSTAT)
- Actively use CSPro, Workflow, Lotus Notes, and Service Connect to document customer interaction
- Update and advise benefit options based on life events
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High school diploma -
Harding High School
Charlotte, NC06.2011
Skills
- Excellent verbal and written communication skills
- Dental charting
- Fluoride Treatments
- Appointment Scheduling
- Certified in CPR/AED
- Full Mouth Radiographs
- Disinfection and Sterilization
- Precise time management
- Dentrix knowledge
- BLS Certification
Certification
- BLS Certification
- Radiology Certification
- CPR Certification
- EFDA Certification
Timeline
Dental Hygiene Assistant
University Dental Associates- Benfield
06.2024 - Current
Hygiene Assistant
Heartland Dental-Dental Care at North Creek
09.2023 - 06.2024
Health Concierge
SGS Consulting
01.2021 - 07.2021
Licensed Insurance Agent
GoHealth
10.2019 - 01.2021
Customer Service Representative
Alight Solutions
06.2017 - 10.2019
- BLS Certification
- Radiology Certification
- CPR Certification
- EFDA Certification
High school diploma -
Harding High School
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