Brandi Brooks
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Superica
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Barista
Cultivate Food and Coffee
02.2023 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Manager
Amma's Healing Services
04.2021 - 03.2023
- Packaging products, shipping, taking orders, customer service, sales writing blog posts for website, advertisement creation
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Team Leader
Allegro Coffee Cafe - Whole Foods Market
03.2019 - 09.2020
- Serve Safe Certification
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Order taking, Customer service, Barista
- Inventory
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Supervised 10+ co-workers.
- Created staff schedules, approved requested time off and updated reports.
Assistant Manager
Sama Food For Balance
10.2017 - 07.2018
- Prepare food, set food out on the hot and cold bars, make fresh juice to order, barista, service customers, train employees, maintain stock, open restaurant, close restaurant, cash drop
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
Dtox Juice and Junk
01.2014 - 10.2017
- Managed multiple stores, employees, inventory, sales, customer service, open stores, closed stores, scheduling, barista, cash drop
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Manager / Managing Partner
La Mongerie
01.2012 - 05.2013
- Opening Restaurant
- Managing staff
- Shopping for restaurant food and supplies, scheduling, payroll, bookkeeping, waiting tables, cashier, barista, bill payment, accounts receivable, maintaining relationships, marketing and promotion
Education
No Degree - General Studies
West Los Angeles College
Culver City, CA09-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Beverage preparation
- Inventory management
- Positive guest interactions
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Superica
04.2023 - Current
Barista
Cultivate Food and Coffee
02.2023 - 03.2023
Manager
Amma's Healing Services
04.2021 - 03.2023
Assistant Team Leader
Allegro Coffee Cafe - Whole Foods Market
03.2019 - 09.2020
Assistant Manager
Sama Food For Balance
10.2017 - 07.2018
Store Manager
Dtox Juice and Junk
01.2014 - 10.2017
Manager / Managing Partner
La Mongerie
01.2012 - 05.2013
No Degree - General Studies
West Los Angeles College
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