Brandi Brown
Summary
Highly motivated and committed Medical Assistant/PCT with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Doctors Of Internal Medicine
02.2024 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
Lead Medical Assistant
Touch Of Grace Family Medicine
01.2022 - 02.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Appointment Scheduler
Caremount Medical Group
03.2014 - 01.2020
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Helped implement new scheduling software, streamlining the appointment booking process and improving accuracy.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Registered and verified patient records before triage with most up-to-date information.
Sales Associate, Women's Shoes
Nordstrom
03.2010 - 03.2014
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Assembled promotional displays to increase brand awareness and attract customers.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Fashion Marketing And Magement
Berkeley College
New York, NYAssociate of Science - Fashion Design
Westchester Community College
Valhalla, NYAssociate of Applied Science - Fashion Design
Dallas College
Dallas, TX05.2022
High School Diploma -
Peekskill High School
Peekskill, NY06.2009
Skills
- HIPAA Compliance
- Clinical Leadership
- Vital signs monitoring
- Patient education and counseling
- Scheduling and Appointment Management
- Staff Oversight
- Phlebotomy expertise
- Critical thinking abilities
- Professionalism and Ethics
- Diagnostic Testing Assistance
- Conflict resolution techniques
- EMR / EHR
- CPR
- Medical Terminology
- Immunization Administration
- Electrocardiographic rhythm recognition
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified in BLS, AHA - 9/2023-9/2025
Timeline
Lead Medical Assistant
Doctors Of Internal Medicine
02.2024 - Current
Lead Medical Assistant
Touch Of Grace Family Medicine
01.2022 - 02.2024
Medical Appointment Scheduler
Caremount Medical Group
03.2014 - 01.2020
Sales Associate, Women's Shoes
Nordstrom
03.2010 - 03.2014
Bachelor of Arts - Fashion Marketing And Magement
Berkeley College
Associate of Science - Fashion Design
Westchester Community College
Associate of Applied Science - Fashion Design
Dallas College
High School Diploma -
Peekskill High School
- CCMA - Certified Clinical Medical Assistant
- Certified in BLS, AHA - 9/2023-9/2025
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