Brandi Brown
Valley Village,CA
Summary
Highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Organized and detail-orientated, utilizing time management and problem solving abilities across diverse settings. A quick learner, eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Success Associate
Pure Recovery
Sherman Oaks
05.2024 - Current
- Cultivating strong relationships with customers to enhance satisfaction and long-term loyalty.
- Identifying and leveraging opportunities for cross-selling additional services or products to existing customers.
- Utilizing problem-solving skills to resolve customer issues quickly and efficiently.
- Analyzing and monitoring customer service metrics to ensure quality standards are met.
- Maintaining detailed records of customer interactions for future reference purposes.
Esthetician
Independent Contractors
Valley Village, CA
04.2018 - Current
- Conducting in-depth consultations with new clients to assess skin type and discuss desired goals.
- Creating personalized skin care routines for diverse clientele.
- Providing clients with full-body waxing services and skincare treatments.
- Delivering exceptional customer service and cultivating a loyal client base.
Curation Specialist
NuggClub
Los Angeles, CA
10.2021 - 10.2022
- Analyzed audience engagement metrics to optimize content performance.
- Identified opportunities for improvement based on user experience insights.
- Monitored user feedback on social media platforms regarding curated content.
- Evaluated industry trends to inform curation decisions.
Waxing Specialist
Miniluxe
Brentwood, CA
11.2016 - 12.2018
- Provided outstanding customer service while growing a loyal client base.
- Performed waxing services on clients, according to their individual needs.
- Maintained inventory of products used and sold for waxing services.
- Updated and maintained customer information records.
Education
Bachelor of Science - Communications
Central Michigan University
Mount Pleasant, MI12-2013
Skills
- Exceptional communication skills
- Detail-Orientated
- Client Relations
- Upselling strategies
- Familiarity with CRM software and support tools
- Empathy and Patience
- Marketing and Sales
- Customer support assistance
Certification
- California State Board Licensed Esthetician
Timeline
Customer Success Associate
Pure Recovery
05.2024 - Current
Curation Specialist
NuggClub
10.2021 - 10.2022
Esthetician
Independent Contractors
04.2018 - Current
Waxing Specialist
Miniluxe
11.2016 - 12.2018
Bachelor of Science - Communications
Central Michigan University
- California State Board Licensed Esthetician
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