Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Brown

2600 E Renner Rd Apt 137,TX

Summary

Proven Insurance Agent with a track record of enhancing customer satisfaction and retention at Geico through expert account management and lead development. Skilled in utilizing CRM software for efficient customer follow-up and adept in both upselling and policy renewals. Demonstrates exceptional customer service, ensuring client needs are met with precision and care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Insurance Agent

Geico
06.2021 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Maintained high standards of customer service by building relationships with clients.
  • Met with customers to provide information about available products and policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Monitored customer feedback and identified areas of improvement.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Utilized CRM software to manage client relationships.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Educated clients on insurance policies and procedures.

Center Store Associate

FedEx
06.2018 - 06.2021
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Cashier

Resturant Depot
03.2013 - 09.2013
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

TJ Maxx
07.2010 - 03.2013
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree - Medical Assistane

Concorde Career College
Dallas Tx
06.2018

High School Diploma -

Mckinney High School
Mckinney, TX
06.2013

Skills

  • Lead Development
  • Leads Prospecting
  • Customer Service
  • Account Management
  • Policy Renewals
  • CRM Software
  • Customer follow-up
  • Licensed Insurance Agent
  • Auto insurance
  • Upselling

Timeline

Insurance Agent

Geico
06.2021 - Current

Center Store Associate

FedEx
06.2018 - 06.2021

Cashier

Resturant Depot
03.2013 - 09.2013

Cashier

TJ Maxx
07.2010 - 03.2013

No Degree - Medical Assistane

Concorde Career College

High School Diploma -

Mckinney High School

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Brandi Brown