Brandi Brown
Sunnyvale,CA
Summary
Fast learner and hard worker with a passion for any job given. Proven leader and skilled cook specializing in food safety and customer satisfaction. Demonstrated proficiency in cooking techniques, customer service, and managing high-pressure situations. Achieved notable improvements in kitchen productivity and guest experience through strong organizational and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cook
Health Care Service Group
Louisville, TN
04.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Host
Red Lobster Restaurant
Knoxville, TN
03.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Shift Leader
Firehouse Subs
Maryville, TN
02.2018 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Benefit Verification Specialist
Substance Solutions
Maryville, TN
05.2016 - 10.2018
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
Education
GED -
Heritage High School
Maryville, TN06.2009
Skills
- Service Excellence
- Cooking
- Cleaning and organization
- Food handling
- Food Safety Practices
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Constructive Outlook
- Cash handling
- Problem-Solving
- Team Leadership
- Customer service focus
- Decision-making capabilities
- Strong verbal and written communication
- HIPAA Adherence
- Microsoft Office
- Insurance Verification
- Follow-up skills
- Relationship Building
Certification
Serve Safe Certified
Languages
ASL
Limited
References
References available upon request.
Timeline
Cook
Health Care Service Group
04.2023 - Current
Host
Red Lobster Restaurant
03.2022 - 05.2023
Shift Leader
Firehouse Subs
02.2018 - 03.2022
Benefit Verification Specialist
Substance Solutions
05.2016 - 10.2018
Serve Safe Certified
GED -
Heritage High School
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