Brandi Bryan
Sherrills Ford,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Physician Recruiter
Catawba Valley Health System
Hickory, NC
06.2024 - Current
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
- Developed and maintained a network of contacts to help identify and source qualified candidates.
- Organized interviews for potential physician candidates in collaboration with hiring managers.
- Assisted with coordination of the onboarding process for newly hired physicians.
- Negotiated salary and benefits packages with candidates.
- Coordinated travel arrangements for out-of-town interviewees when necessary.
- Created job descriptions and posted positions on career sites, social media outlets, professional associations and other online resources.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Explained job duties, compensation and benefits to potential candidates.
- Ensured all relevant documents were collected from applicants prior to their start date.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Attended conferences, seminars and other events related to healthcare recruitment efforts.
Office Manager
Catawba Valley Health System
Sherrills Ford, NC
06.2014 - 06.2024
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Recruited qualified candidates for open positions within the practice when necessary.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained new staff on office procedures, software programs and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Pitched in to help with office tasks during busy periods and staff absences.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Provided training to new hires on office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Front Office Supervisor
Lakeside Family Physicians
Huntersville, NC
01.2007 - 05.2014
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Scheduled staff shifts and assigned duties as needed.
- Handled customer complaints in a professional manner.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Resolved customer complaints in a timely manner.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Monitored guest check-in and check-out procedures.
- Supervised front office staff, including hiring and training new employees.
Area Sales Manager
Belk Department Store
Charlotte, NC
01.1997 - 12.2006
- Established strong working relationships with vendors and suppliers for obtaining quality products at competitive prices.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Provided guidance to staff members regarding operational procedures.
- Established relationships with vendors, suppliers, and other partners.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed a team of sales representatives in order to achieve maximum results.
- Resolved customer complaints regarding sales and service.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06-1994
Skills
- Staff Management
- Customer Service
- Operations Management
- Team Supervision
- Administrative Support
- Staff hiring
- Office Management
- Expense Reporting
- Employee Supervision
- Scheduling
- Clerical Support
- Employee Training
- Mail handling
- Compliance Monitoring
References
References available upon request.
Accomplishments/Committees
- Employee Activity Committee
- CARE Award December 2016
- CVMG representative at Community Events
- Spearheaded Injection training for CVMG
Timeline
Physician Recruiter
Catawba Valley Health System
06.2024 - Current
Office Manager
Catawba Valley Health System
06.2014 - 06.2024
Front Office Supervisor
Lakeside Family Physicians
01.2007 - 05.2014
Area Sales Manager
Belk Department Store
01.1997 - 12.2006
High School Diploma -
Zephyrhills High School
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