Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Bryant

Las Vegas,NV

Summary

Punctual and honest with solid background in customer service and fast pace environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Smokey's Cigar Bar
08.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in point-of-sale system.
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Raised up to 50% of sales
  • Utilized POS system to handle customer cash and credit card transactions
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Answered product questions using knowledge of sales and store promotions
  • Counted money in drawers at beginning and end of each shift
  • Learned duties for various positions and provided backup at key times

Supervisor

Garra Fish Spa
10.2021 - 09.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Identified individual employee's unique work styles and adapted management methods.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Monitored workflow to improve employee time management and increase productivity

Cashier Team Lead

Arco Gas Station
08.2019 - 01.2021
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Trained team members on cash register operation and cash handling
  • Communicated with customers and team members to solve problems
  • Taught employees fundamentals of register use, merchandise scanning and customer service

Caregiver

Atlas Healthcare
05.2016 - 07.2018
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

Education

High School Diploma -

Alexander Hamilton High
Greenfield, WI
06.2001

Skills

  • Shelving Items
  • Work Task Prioritization
  • Basic Math Functions
  • Customer Service and Assistance
  • Customer Transactions
  • Customer Complaint Resolution
  • Cash Register Operation
  • Credits and Refunds
  • POS Inventory System Operation
  • Staff Assignments
  • Collecting Information
  • Professional Telephone Etiquette
  • Upselling Techniques
  • Answering Customer Questions
  • Guest Satisfaction
  • Administrative support

Timeline

Customer Service Cashier

Smokey's Cigar Bar
08.2022 - Current

Supervisor

Garra Fish Spa
10.2021 - 09.2022

Cashier Team Lead

Arco Gas Station
08.2019 - 01.2021

Caregiver

Atlas Healthcare
05.2016 - 07.2018

High School Diploma -

Alexander Hamilton High

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