Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Brandi Bunch

Augusta,GA

Summary

Experienced Customer Service Specialist with a background in Claims/Medicare Claims/Insurance Policies. Skilled in providing premier customer experiences, building rapport, and demonstrating empathy throughout interactions. Committed to identifying opportunities to add value through relationship-building and simplifying processes.

Overview

3
3
years of professional experience

Work History

Resolution Coordinator II

Walmart
07.2023 - 10.2023
  • Managed backend operations to address stock and merchandise inquiries
  • Navigated complex issues related to merchandise management and payments
  • Simultaneously took up to 30 calls and 50+ emails at the same time once finished with training

Post Shipping Representative

Conduent
07.2022 - 12.2022
  • Addressed customer inquiries and provided above-par service consistently
  • During peak Season (Holiday Season/New Apple Product Drop in September) Managed over 90+ calls daily
  • Spoke with USPS/UPS/Fed-Ex on behalf of customers when shipping disputes/delivery issues occurred.

Unemployment Claims Specialist

ETeams/Accenture
08.2021 - 04.2022
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
  • During COVID-19 Pandemic, Project as a total took over 24,000 calls per hour
  • Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.

Medicare Customer Service Representative

Conduent
11.2020 - 03.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Took 100+ calls daily during peak seasons, emphasizing efficient communication
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.

Education

High School Diploma -

Harlem High School
Harlem, GA
05.2014

Skills

  • Medical Billing and Terminology
  • MS Office Proficiency
  • Insurance Verification
  • Analytical Skills
  • High Attention to Detail
  • Conflict Resolution Skills
  • HIPAA Compliance
  • Medicare Knowledge
  • Written/Verbal Communication Skills
  • Data Entry
  • Can Collaborate/Work as a Team
  • Can Work Independently
  • Organizational Ability
  • Ability to Prioritize/Multi-Task
  • Type 40 WPM

Accomplishments

  • Was on one of the top 10 highest-ranking teams (out of 80+) while working at Accenture.
  • Received Specialized Fraud training in identifying fraudulent documents. (Passports, IDs, Drivers Licenses, Paystubs, Tax Returns, Etc)
  • Was recognized for my High De-Escalation rate for De-Escalating Irate customers even when issues were unable to be resolved by maintaining composure and showing Empathy even in overly stressful situations.

Additional Information

  • Carolyn Hustedde, 9708884996, Former Manager
  • Gerald Hollins, 7068048261 Former Co-Worker/Coach
  • Lisa Figuoera, 7064957844, Former Co-Worker

Timeline

Resolution Coordinator II

Walmart
07.2023 - 10.2023

Post Shipping Representative

Conduent
07.2022 - 12.2022

Unemployment Claims Specialist

ETeams/Accenture
08.2021 - 04.2022

Medicare Customer Service Representative

Conduent
11.2020 - 03.2021

High School Diploma -

Harlem High School

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