Brandi Burrell
Timberville,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Dental Receptionist
Healthy Community Health Centers
10.2023 - 01.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Treatment Plan Coordinator (Sales)
Aspen Dental
08.2022 - 10.2023
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Increased patient retention rates through the provision of exceptional customer service and prompt resolution of concerns.
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Retail Sales Associate
Walmart
02.2020 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Broadway High School
Broadway, VA07-2021
Skills
- Phone and email etiquette
- Clinical documentation
- Customer assistance
- Dental terminology
- Customer engagement
- Retail sales
- Reliability and punctuality
- Incoming call reception
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Radiation Health and Safety
- Virginia Dental Assisting Certification
Timeline
Lead Dental Receptionist
Healthy Community Health Centers
10.2023 - 01.2025
Treatment Plan Coordinator (Sales)
Aspen Dental
08.2022 - 10.2023
Retail Sales Associate
Walmart
02.2020 - 08.2022
High School Diploma -
Broadway High School
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