Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Cacho

Port Charlotte,FL

Summary

Dedicated business professional with 5+ years in customer service. Experienced in staff management, training and development and creating a culture my team can appreciate. Skilled at identifying business needs and adapting to change. Knowledgeable in tackling issues and concerns with poise. Proficient in business acumen including budgeting, inventory control and finances


Overview

8
8
years of professional experience

Work History

Project Manager

TLC Total Cleaning
04.2025 - Current
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Input high volume of monthly invoices with consistent accuracy.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Service Manager

Sprouts Farmers Market
07.2023 - 04.2025
  • Lead the front-end in providing the best experience for the customer
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Shaped the culture of the store by exhibiting Sprouts values
  • Communicated the policies and procedures on how to open and close the store successfully
  • Lead in-store hiring events
  • Managed team member conflicts
  • Enhanced moral in the store with Team member appreciation week
  • Responsible for store marketing signage
  • Evaluated shrink during inventory
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Hired, trained and supervised team of service staff members to meet business goals.

Vitamin Manager/ Key Carrier

Sprouts Farmers Market
01.2022 - 07.2023
  • Maintain budgets, shrink and OSA
  • Provide the upmost customer service and advise customers on the right product for their needs
  • Replenish product by looking at sales trends
  • Train employees on products, customer interactions and monitor their development
  • Build relationships with vendors and customers
  • When closing, I monitor the entire store and make sure all employees are being supported
  • Close down store, make sure all tills, safe and deposit are counted and make sure store is ready to open the next morning

Healthcare Recruiter

Loyal Source Governmental Services
09.2021 - 02.2022
  • Find leads to fill positions
  • Contact candidates via call, text and email
  • Analyze qualifications of candidates to put them into the right positions
  • Build relationships with candidates

Rental Management Trainee

Enterprise Holdings
02.2021 - 09.2021
  • Assist customers in finding a vehicle that will meet their needs
  • Provide the upmost best customer service at all times
  • Learn the ins and outs of how to run a business
  • Sell and inform customers of protection products

Order Writer

Whole Foods Market
10.2020 - 02.2021
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Ordered product to improve in-stock conditions
  • Trained and developed team members on store processes

Grocery Team Member

Whole Foods Market
03.2020 - 10.2020
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Stock incoming product
  • Move product using pallet jacks
  • Block aisles to maintain full, fresh and ready motto

Assistant

Innerbalance Acupuncture & Chinese Herbology
02.2020 - 06.2020
  • Receive payments and post amounts paid to customer accounts.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Perform personal bookkeeping services.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Maintain scheduling and event calendars.

Apothecary Manager/ Manager on Duty

Lucky's Market
11.2018 - 02.2020
  • Prepare and manage departmental budgets.
  • Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
  • Advise customers on supplements, vitamins and beauty care.
  • Train employees on products and monitor their development.
  • Schedule mandatory planogram changes.
  • Block product so aisles are neat.
  • Order large quantities of product.
  • When being closing manager, monitor all of store and advise them on the closing duties.
  • Close the store and make sure everything has been done and everything is locked.

Front End Supervisor

Lucky’s Market
08.2017 - 01.2018
  • Count money and make bank deposits.
  • Schedule employees and assign duties.
  • Establish standards and personnel performance and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance and safety.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Maintain cashier performance and helping them with PLU codes.
  • Working closely with POS systems.

Education

Bachelor of Science - Integrated Business

University of Central Florida
Orlando, Florida

Dual Enrollment

Florida Southwestern State College
Naples, Florida

Palmetto Ridge High School
Naples, Florida

Skills

  • Project management
  • Relationship building
  • Schedule management
  • Staff management
  • Budget control
  • Coaching and mentoring
  • Inventory control
  • Performance improvements

Timeline

Project Manager

TLC Total Cleaning
04.2025 - Current

Service Manager

Sprouts Farmers Market
07.2023 - 04.2025

Vitamin Manager/ Key Carrier

Sprouts Farmers Market
01.2022 - 07.2023

Healthcare Recruiter

Loyal Source Governmental Services
09.2021 - 02.2022

Rental Management Trainee

Enterprise Holdings
02.2021 - 09.2021

Order Writer

Whole Foods Market
10.2020 - 02.2021

Grocery Team Member

Whole Foods Market
03.2020 - 10.2020

Assistant

Innerbalance Acupuncture & Chinese Herbology
02.2020 - 06.2020

Apothecary Manager/ Manager on Duty

Lucky's Market
11.2018 - 02.2020

Front End Supervisor

Lucky’s Market
08.2017 - 01.2018

Dual Enrollment

Florida Southwestern State College

Palmetto Ridge High School

Bachelor of Science - Integrated Business

University of Central Florida

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