Brandi Carlos
San Tan Valley,AZ
Summary
Proven Patient Service Specialist with a track record of enhancing patient satisfaction at Banner Physical Therapy through expert patient education and efficient insurance verification. Skilled in medical billing and problem-solving, I've significantly improved operational efficiency. My leadership as Co-Owner at Cactus Creek Arrows and Archery Supply showcases my ability to drive growth and maintain high-quality standards.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Banner Physical Therapy
07.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Co-Owner
Cactus Creek Arrows and Archery Supply
01.2019 - Current
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Medical Biller
Vics Place Physical Therapy
01.2019 - 02.2024
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reconciled accounts receivable to general ledger.
- Generated monthly billing and posting reports for management review.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Certified Coding Associate - Medical Billing And Coding
DeVry University
Downers Grove, IL09.2019
Skills
- Appointment Scheduling
- Insurance Verification
- Patient confidentiality
- Quality Assurance
- Patient Education
- Problem-Solving
- Patient check-in
- Registration management
- HIPAA Compliance
- Customer Service
- Medical Billing
- Eligibility Determination
Timeline
Patient Service Specialist
Banner Physical Therapy
07.2022 - Current
Co-Owner
Cactus Creek Arrows and Archery Supply
01.2019 - Current
Medical Biller
Vics Place Physical Therapy
01.2019 - 02.2024
Certified Coding Associate - Medical Billing And Coding
DeVry University
Similar Profiles
Damaris LopezDamaris Lopez
Certified Hand Therapist- Occupational Therapist at Banner Physical TherapyCertified Hand Therapist- Occupational Therapist at Banner Physical Therapy
Noah TuckerNoah Tucker
Physical Therapist Assistant Student at 360 Physical TherapyPhysical Therapist Assistant Student at 360 Physical Therapy
Tuan NguyenTuan Nguyen
Intern-Clinical Rotation at Select Physical Therapy- Banner HospitalIntern-Clinical Rotation at Select Physical Therapy- Banner Hospital