BRANDI CARMAN
Loveland
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Shift Leader/Assistant Store Manager
Marco's Pizza
Loveland
03.2023 - 06.2025
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Followed recipes for preparing various types of hot and cold foods.
Togo specialist/bartender/foodprep
Olive Garden
Fields Ertel
05.2004 - 10.2022
- Utilized POS to record orders and special requests.
- Operated register to accept cash, debit and credit payments.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order maximize stability of to-go containers and protect food during transport.
- Reviewed orders to determine appropriate inclusions such as serving utensils, plates and plasticware.
- Called and updated guests on order status and alerted when menu items ran out and made changes.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Served food and alcohol following company standards and state service requirements to maintain freshness and safety.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Maintained neat and organized work areas.
Host
IHOP
Mason
12.2008 - 10.2009
- Collected information from guests to seat groups or place them on waitlist.
- Assigned patrons to tables suitable for needs and section rotation.
- Answered guest questions about hours, seating and menu information.
- Alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests and management.
- Monitored seating area and checked restroom regularly to keep spotless.
Cashier/bagger/customer service
Meijer
Loveland
06.1998 - 01.2004
- Used POS system to scan products, process payments and issue receipts.
- Checked identification for proof of age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift.
- Monitored self-checkout systems and provided assistance when needed.
- Handled guests returns and exchanges, answered questions about store policies and addressed guest concerns.
Education
Diploma -
Blanchester High School
Blanchester, Ohio05-1999
Skills
- Dependable
- Positive attitude
- Willingness to take on added responsibilities
- Team goals
- Time management
- Problem solving
- Friendly, positive attitude
- Organization and time management
Timeline
Shift Leader/Assistant Store Manager
Marco's Pizza
03.2023 - 06.2025
Host
IHOP
12.2008 - 10.2009
Togo specialist/bartender/foodprep
Olive Garden
05.2004 - 10.2022
Cashier/bagger/customer service
Meijer
06.1998 - 01.2004
Diploma -
Blanchester High School