Hi, I’m
Brandi Carpenter
Front Desk Supervisor
Newport News,VA
Summary
Dynamic professional with a proven track record in managing front desk operations and enhancing client experiences. Expertise in administrative tasks, exceptional customer service, and maintaining clear communication channels to ensure seamless daily functions. Strong emphasis on fostering team collaboration and adapting to evolving needs positions this candidate as a valuable asset in any medical setting. Eager to leverage skills and experience as a Medical Administrative Assistant or in a clinical role, ready to contribute positively to the healthcare field.
Overview
20
years of professional experience
3
Certification
Work History
Patriots Inn (Vacation Village Resorts)
Front Desk Supervisor
08.2023 - Current
Job overview
- Greeting guests, setting reservations in the system, checking guests in and out using the resort's reservation system, and answering questions about the resort's amenities, as well as the surrounding area.
- Processing transactions and settling accounts, resolving any issues the guest may have during their stay in a friendly, calm manner.
- Coordinating with staff to ensure all rooms are ready for the guests.
- Maintaining records, answering phone calls on a multi-line phone system, filing and invoicing, reviewing respondents, being able to complete International Interval and RCI reports, conducting housekeeping inspections, and any other duties I was able to help with.
- Trained and mentored front desk staff, promoting a collaborative team environment.
- Learned and adapted quickly to new technology and software applications.
- Completed all invoices from vendors.
- Proved successful working within tight deadlines and a fast-paced environment.
Convenient Healthcare VA
Medical Assistant Externship
05.2022 - 06.2022
Job overview
- Triage, Scheduling patients while following HIPAA guidelines, Prepare and Sanitize rooms for the next patient, taking Vitals, performing Eye exams, Scribing, performing Electrocardiogram, drawing blood and administering injections
Residence Inn by Marriott
Breakfast Attendant
08.2021 - 05.2022
Job overview
- Able to complete all duties with minimal to no supervision at times which includes; Greet guests as they enter/exit, Use personal judgement on how much food to make, preparing food via microwave oven, fully Stock items in all areas needed, make coffee regularly, refill juice machine, detail clean, prepare food orders twice weekly, receive truck order and stock all inventory, operate dishwasher, train new attendants, trash removal, clean tables, floors, counters, machines etc
- As needed daily
Morrison Healthcare/ Mary Immaculate Hospital
Line Server
06.2019 - 06.2021
Job overview
- Provides quality customer service by providing one-on-one attention to detail
- Participates in the preparation and service of food and beverage items in adherence to company food standards for presentation, sanitation and safety and portion control
- Cleans work area and equipment used in food preparation and service
- Follows all safety and sanitation procedures
- Delivers food items to and from main kitchen
- Promotes clean, safe and neat environment for residents, self and staff
- Cooperates with staff of other departments in performing job duties
- Contributes to the team; exhibits professionalism with customers, fellow employees and others
Comfort Inn/ Mulberry Inn and Plaza
Breakfast Attendant
02.2017 - 04.2019
Job overview
- Able to complete all duties with minimal to no supervision at times which includes; Greet guests as they enter/exit, Use personal judgement on how much food to make, preparing food via microwave oven and oven, fully Stock items in all areas needed, make coffee regularly, refill juice machine, detail clean, prepare food lists, receive truck order and stock all inventory, operate dishwasher and hand wash dishes, train new attendants, trash removal, clean tables, floors, counters, machines etc
- As needed daily
Education
High school diploma or GED
Centura CollegeNewport News, VA
College in Medical Assistant
05.2022
Skills
- Medical terminology
- Typing
- Customer service
- Phlebotomy
- EMR Systems
- Patient Care
- Vital Signs
- Guest Services
- Basic life support
- Hospital experience
- POS
- Medical Office Experience
- Medical Records
- Problem-solving skills
Certification
- Certified Electronic Health Records Specialist, 01/01/24, 01/31/26
- Certified EKG Technician, 02/01/24, 02/28/26
- RMA, 07/01/24, 07/31/26
Timeline
Front Desk Supervisor
Patriots Inn (Vacation Village Resorts)
08.2023 - Current
Medical Assistant Externship
Convenient Healthcare VA
05.2022 - 06.2022
Breakfast Attendant
Residence Inn by Marriott
08.2021 - 05.2022
Line Server
Morrison Healthcare/ Mary Immaculate Hospital
06.2019 - 06.2021
Breakfast Attendant
Comfort Inn/ Mulberry Inn and Plaza
02.2017 - 04.2019
Centura College
College in Medical Assistant
High school diploma or GED