Brandi Casper
Ahoskie,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Quality Assurance Analyst/Billing Specialist
MedEx Medical Transport
Ahoskie, NC
03.2018 - Current
- Read EMT reports and send them back, if need be, to correct errors to ensure proper billing.
- Communicate with EMTs in correcting reporting issues.
- Bill hospital discharges.
- Knowledgeable in Medicaid, Medicare, and some commercial policies.
- Train new staff members for quality assurance and billing.
- Make a list of outstanding reports needing attention and email them to EMTs.
Produce Associate
Food Lion
Ahoskie, NC
10.2016 - 03.2018
- Restocked shelves with new merchandise as it arrived in the storeroom.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Lifted heavy boxes of produce when required during stocking activities.
- Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Assisted in setting up promotional displays in the department.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Restocked shelves with new merchandise in a timely manner.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Performed price changes on merchandise according to store policy.
- Inventoried stock on a regular basis to ensure adequate supply levels at all times.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Restocked produce and removed expired or damaged merchandise.
- Assisted customers with product, promotion and policy information.
- Prepared products by adding tags and readying pallets for restocking.
- Updated pricing and sales signs to promote merchandise.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Checked prices and located products for customers.
- Prepared cut vegetables and fruits and packaged for purchase.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Deputy Sheriff
Chesapeake Sheriff's Office
Chesapeake, VA
08.2006 - 11.2012
- Trained new officers on proper patrol procedures and techniques.
- Prepared detailed written reports documenting incident information and investigative activities.
- Participated in continuing education courses related to law enforcement practices.
- Performed administrative tasks such as completing paperwork, filing documents.
- Adhered to departmental policies and procedures while performing job duties.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Dental Assistant
Dr. Tomchik
Virginia Beach, VA
10.2002 - 06.2004
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Educated patients on proper oral hygiene techniques and habits.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Took digital X-rays of teeth using radiographic equipment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Checked with participants throughout procedures to help alleviate anxiety.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Exposed dental diagnostic x-rays.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Established clean, sterile and welcoming environment for patients.
Education
Dental Assisting Certificate - Dental Assisting
Kee Business College
Chesapeake, VA05-2002
Skills
- QA reporting
- Issue Resolution
- Critical thinking abilities
- Report Analysis
- Mentoring and training
- Data Analysis
Timeline
Quality Assurance Analyst/Billing Specialist
MedEx Medical Transport
03.2018 - Current
Produce Associate
Food Lion
10.2016 - 03.2018
Deputy Sheriff
Chesapeake Sheriff's Office
08.2006 - 11.2012
Dental Assistant
Dr. Tomchik
10.2002 - 06.2004
Dental Assisting Certificate - Dental Assisting
Kee Business College
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