Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Castanon

Louisville,Kentucky

Summary

Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Knowledgeable about implementing improvement plans.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Kelly Services
Louisville, KY
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Boarding Supervisor

The Pet Station Country Club
Louisville, KY
05.2022 - 10.2023
  • Monitored the boarding process to ensure compliance with regulations and safety standards.
  • Trained new staff on proper boarding techniques.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Ensured that all safety protocols were followed during training sessions.
  • Explained goals and expectations required of trainees.
  • Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
  • Administered oral medications as prescribed by the veterinarian or client instructions.
  • Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
  • Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
  • Worked collaboratively with other members of the team in order to provide excellent customer service.
  • Prepared food to meet needs of animals under care with appropriate meals.

Customer Service Representative

Spectrum
Louisville , KY
03.2020 - 05.2022
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Advanced Emergency Medical Technician/FTO

Yellow Ambulance
Louisville, KY
10.1999 - 10.2019
  • Assisted in providing medical care to patients with life-threatening conditions and injuries.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
  • Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
  • Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
  • Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
  • Collaborated with other medical professionals to ensure quality of care for all patients.
  • Provided instruction on proper first aid techniques, CPR, and other emergency medical procedures.
  • Evaluated trainees' performance during drills and exercises to ensure competency in skills being taught.
  • Maintained detailed records of all trainee progress throughout the course.
  • Provided guidance on proper medical techniques and safety protocols.
  • Instructed trainees on proper documentation methods for patients' conditions upon arrival at hospital facilities.

Education

High School Diploma -

Whiteland Community High School
Whiteland, IN
06-1998

Skills

  • Complaint resolution
  • Data Entry
  • Call Management
  • Customer Education
  • Customer Service
  • Product Education
  • Research
  • Conflict Mediation
  • Dispute Resolution
  • Staff Training
  • Courteous demeanor
  • Multi-Task Management
  • Professional telephone demeanor
  • Positive and professional

Timeline

Customer Service Representative

Kelly Services
04.2024 - Current

Boarding Supervisor

The Pet Station Country Club
05.2022 - 10.2023

Customer Service Representative

Spectrum
03.2020 - 05.2022

Advanced Emergency Medical Technician/FTO

Yellow Ambulance
10.1999 - 10.2019

High School Diploma -

Whiteland Community High School

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Brandi Castanon