Brandi Chaplinski
Manteno,IL
Summary
Professional with proven leadership skills and strong focus on team collaboration and results. Adept at handling customer inquiries, resolving issues, and maintaining high service standards. Reliable and adaptable, skilled in communication, conflict resolution, and team management. Prepared to drive performance and exceed expectations in customer-focused environment.
Overview
4
4
years of professional experience
Work History
Production Worker
Gotion
09.2025 - Current
- Test and sort batteries by voltage before loading them onto the production lines.
- Followed safety protocols and procedures to minimize workplace hazards.
- Conducted routine inspections of equipment to identify maintenance needs.
- Collaborated with team members to meet daily production targets effectively.
Team Leader
Handy Helpers LLC
04.2023 - 09.2025
- Assisted in project planning to ensure timely completion of tasks and objectives.
- Facilitated training sessions for new team members on processes and tools.
- Monitored daily operations to identify areas for efficiency improvements.
- Implemented feedback mechanisms to gauge team performance and morale.
- Coordinated resource allocation to optimize workflow and productivity.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Accepted payments from clients.
Production Worker
Insync Staffing
09.2021 - 08.2022
- Assisted in the assembly of components, ensuring adherence to specifications.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Managed inventory levels to prevent production delays.
Cashier
Menards
12.2021 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service-related issues.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
GED -
Kankakee Community College
Kankakee, IL01-2003
Skills
- Workplace cleanliness
- Product packaging
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Complaint resolution
- Customer service
- Customer relations
- Point-of-sale system operation
- Chemical handling
- Bathroom sanitization
- Dusting and polishing
- Detail-oriented
Timeline
Production Worker
Gotion
09.2025 - Current
Team Leader
Handy Helpers LLC
04.2023 - 09.2025
Cashier
Menards
12.2021 - 07.2022
Production Worker
Insync Staffing
09.2021 - 08.2022
GED -
Kankakee Community College