Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Buyer experienced in supporting businesses with high-quality, reliable goods delivered on a consistent schedule. Expert background in purchasing and procurement environments. Proficient in pricing structures, supplier relations and contract negotiation. Dedicated buyer with history of overseeing multiple product lines. Offering several years of experience with leading retail operation. Consistently promoted for exceptional performance and service. Successfully manages diverse purchasing needs in challenging, fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
SCDMV
Pickens, SC
09.2021 - Current
Answered customer inquiries and provided accurate information regarding products and services.
Pulled up driving records for customers who needed it
Took cash for any fines or late fees associated with the individual
Assisted with help on suspensions on license and sent the request to the correct department in Columbia to see if we could help them out and get the issue resolved
Assisted officers and insurance agents with any accident reports or driving records needed for investigation and / or court proceedings
Worked at the greeter station when needed to help cover and give customers a number for what they were needing
Helped train new employees on camera and the counter
Called Pickens County tax office if needed to verify a payment was given so the customer could get their sticker for their car so there were not so many trips by the customers
A Little of Everything
Purple Haze Greenville / Purple Haze Easley
Greenville, SC
01.2003 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Maintained daily paperwork got done and also had to make sure end of month totals and payroll went to accountant
Handled yearly taxes for the shop and my mom"s and dad"s personal taxes with the accountant
Done all the orders for the piercing side and the retail side of the store
Had to deal with DHEC when it came to renewing license for the shops and if there were any issues during inspection
Kept me a personal book to ensure we were getting the prices on supplies that the companies had quoted us and price checked it all
Negotiated pricing and delivery terms with suppliers.
Monitored inventory levels to ensure availability of products for customers.
Reviewed purchase orders, contracts and invoices to ensure accuracy.
Developed relationships with vendors to secure better prices and payment terms.
Researched potential new suppliers in order to find the best value for goods and services.
Analyzed market trends and competitor data to identify opportunities for cost savings.
Maintained records of all purchases including item descriptions, costs, quantities received.
Managed inventory control systems to track stock levels, deliveries and related information.
Ensured compliance with government regulations regarding purchasing activities.
Participated in industry trade shows and conferences to stay abreast of current trends in product development.
Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
Evaluated vendor proposals based on price competitiveness, quality standards, service level agreements and reliability.
Performed administrative tasks related to marketing activities.
Consulted on marketing strategies for upcoming releases.
Promoted company services through various marketing campaigns.
Analyzed customer data to develop targeted marketing campaigns.
Assisted in developing marketing strategies and campaigns.
Created marketing materials such as brochures, flyers, ads.