Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Certification
Timeline
Brandi Clark

Brandi Clark

Dubuque,Iowa

Summary

Results-driven leader with experience in customer service, administrative operations, and staff development. Adept at managing teams, optimizing workflow, and fostering lasting client relationships to achieve organizational goals.

Overview

14
14
years of professional experience
1
1
Certification
6
6
years of post-secondary education

Work History

Customer Service Representative

Flexsteel
Dubuque, IA
01.2025 - Current
  • Served as the voice of the customer, coordinating with production, logistics, and sales to ensure satisfaction.
  • Processed and tracked orders accurately using ERP systems, maintaining data integrity and timely delivery.
  • Resolved complex issues through cross-department collaboration and proactive communication.
  • Maintained detailed CRM records of all customer interactions and resolutions.
  • Supported continuous improvement by providing accurate information, product knowledge, and dependable service.

Customer Service Agent

Allstate, Dieter Insurance Group
Dubuque, Iowa
11.2018 - 11.2025
  • Delivered exceptional service while handling customer inquiries via phone, email, and chat
  • Achieved swift resolutions to enhance customer satisfaction as well devised tactics to boost customer loyalty while minimizing attrition
  • Communicated precise information regarding offerings, amenities within corporate guidelines.
  • Maintained comprehensive documentation of all client activities, including conversations and financial exchanges.
  • Collaborated with internal departments to improve overall customer satisfaction.

Gas Station Clerk

Hy-Vee
Dubuque, Iowa
06.2017 - 11.2018
  • Delivered exceptional customer service to ensure positive interactions with customers.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales
  • Assisted in training new employees on operating procedures within the store.

Shipping Clerk

R&S Solutions
Dubuque, Iowa
03.2015 - 07.2017
  • Maintained inventory control system to ensure accurate tracking of all shipped items.
  • Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
  • Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
  • Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.

Sales Coordinator

Hotel Julien Dubuque
Dubuque, Iowa
11.2011 - 02.2015
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Assisted in developing marketing materials for various events.
  • Prepared invoices and collected payments from clients after completion of each event.
  • Maintained accurate records of customer information in order tracking system.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.

Education

Master of Arts - Historic Preservation

Savannah College of Art And Design, Savannah, GA
08.2007 - 05.2009
  • Thesis: Main Street a Lake County, IL, Case Study and Its Benefits for the Village of Round Lake, IL Thesis

Bachelor of Arts - Art With The Emphasis of Art History

Cornell College, Mount Vernon, IA
08.2001 - 05.2005
  • Thesis: Bowmen Hall and the 19th Century Woman

Skills

  • Customer Service & Relationship Building
  • De-Escalation & Problem-Solving
  • Data Entry & Information Verification
  • Scheduling & File Organization
  • Microsoft Office Suite (Word, Excel, Outlook)
  • CRM Systems (Salesforce)
  • Cross-Functional Communication
  • Staff Training & Team Support

Volunteer Experience

Vice Chairman / Commissioner — Historic Preservation Commission, Dubuque, IA

  • Advised City Council on public projects affecting historic districts, ensuring design compliance and preservation standards.
  • Provided strategic guidance on community development initiatives.

Girl Scout Troop Leader — Dubuque, IA | 2018 – 2025

  • Lead and mentor a troop of [number] girls, organizing meetings, events, and service projects.
  • Foster teamwork, problem-solving, and personal development.
  • Coordinate with parents and community partners to ensure smooth program execution.
  • Guided girls to successfully complete the Bronze Award, providing support in planning and project execution.

Affiliations

  • Awards and Recognition
  • Employee of the Quarter, Allstate/Dieter Insurance Group — Awarded twice in five years for exceptional performance and customer service.
  • Volunteer of Excellence, Girl Scouts — Recognized for outstanding leadership and dedication as a troop leader over five years.

Certification

  • Property and Casualty
  • Life

Timeline

Customer Service Representative - Flexsteel
01.2025 - Current
Customer Service Agent - Allstate, Dieter Insurance Group
11.2018 - 11.2025
Gas Station Clerk - Hy-Vee
06.2017 - 11.2018
Shipping Clerk - R&S Solutions
03.2015 - 07.2017
Sales Coordinator - Hotel Julien Dubuque
11.2011 - 02.2015
Savannah College of Art And Design - Master of Arts, Historic Preservation
08.2007 - 05.2009
Cornell College - Bachelor of Arts, Art With The Emphasis of Art History
08.2001 - 05.2005

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