Customer Service Representative
Flexsteel
01.2025 - Current
Brandi Clark
Customer Service Manager
Dubuque,IA
Timeline
Customer Service Agent
Allstate, Dieter Insurance Group
11.2018 - 11.2024
Gas Station Clerk
Hy-Vee
06.2017 - 11.2018
Shipping Clerk
R&S Solutions
02.2015 - 06.2017
Sales Coordinator
Hotel Julien Dubuque
10.2011 - 01.2015
Master of Arts - Historic Preservation
Savannah College of Art And Design
08.2007 - 05.2009
Bachelor of Arts - Art With The Emphasis of Art History
Cornell College
08.2001 - 05.2005
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePaid time off401k matchCareer advancementWork from home optionWork History
Customer Service Representative
Flexsteel
01.2025 - Current
- Served as the voice of the customer, coordinating with production, logistics, and sales to ensure satisfaction.
- Processed and tracked orders accurately using ERP systems, maintaining data integrity and timely delivery.
- Resolved complex issues through cross-department collaboration and proactive communication.
- Maintained detailed CRM records of all customer interactions and resolutions.
- Supported continuous improvement by providing accurate information, product knowledge, and dependable service.
Customer Service Agent
Allstate, Dieter Insurance Group
11.2018 - 11.2024
- Delivered exceptional service while handling customer inquiries via phone, email, and chat.
- Achieved swift resolutions to enhance customer satisfaction as well devised tactics to boost customer loyalty while minimizing attrition.
- Communicated precise information regarding offerings, amenities within corporate guidelines.
- Maintained comprehensive documentation of all client activities, including conversations and financial exchanges.
- Collaborated with internal departments to improve overall customer satisfaction.
Gas Station Clerk
Hy-Vee
06.2017 - 11.2018
- Provided exceptional customer service to ensure positive and efficient guest experiences.
- Processed transactions accurately, handled cash, and balanced receipts at shift end.
- Assisted in training new employees on store operations and company procedures.
Shipping Clerk
R&S Solutions
02.2015 - 06.2017
- Maintained accurate inventory records and shipment tracking within the warehouse management system.
- Collaborated with purchasing and receiving teams to ensure timely and accurate order fulfillment.
- Communicated with carriers to resolve shipment delays or discrepancies.
- Monitored stock levels and alerted management when supplies required replenishment.
- Utilized computer systems to track shipments from origin to destination.
Sales Coordinator
Hotel Julien Dubuque
10.2011 - 01.2015
- Supported all phases of the sales process, from initial client contact through post-event follow-up.
- Managed multiple projects and events simultaneously while meeting tight deadlines.
- Assisted in creating marketing materials and event proposals to promote hotel services.
- Prepared invoices, processed payments, and maintained accurate customer records.
- Coordinated administrative, operational, and client needs to ensure successful event execution.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Education
Master of Arts - Historic Preservation
Savannah College of Art And Design
Savannah, GA 08.2007 - 05.2009
Bachelor of Arts - Art With The Emphasis of Art History
Cornell College
Mount Vernon, IA 08.2001 - 05.2005
Skills
- Customer Service & Relationship Building
- De-Escalation & Problem-Solving
- Data Entry & Information Verification
- Scheduling & File Organization
- Microsoft Office Suite
- CRM Systems (Salesforce)
- Cross-Functional Communication
- Staff Training & Team Support
Summary
Results-driven leader with experience in customer service, administrative operations, and staff development. Adept at managing teams, optimizing workflow, and fostering lasting client relationships to achieve organizational goals.
Affiliations
- Employee of the Quarter, Allstate/Dieter Insurance Group — Awarded twice in five years for exceptional performance and customer service.
- Volunteer of Excellence, Girl Scouts — Recognized for outstanding leadership and dedication as a troop leader over five years.
Volunteer
Vice Chairman / Commissioner — Historic Preservation Commission, Dubuque, IA
- Advised City Council on public projects affecting historic districts, ensuring design compliance and preservation standards.
- Provided strategic guidance on community development initiatives.
Girl Scout Troop Leader — Dubuque, IA | 2018 – 2025
- Lead and mentor a troop of [number] girls, organizing meetings, events, and service projects.
- Foster teamwork, problem-solving, and personal development.
- Coordinate with parents and community partners to ensure smooth program execution.
- Guided girls to successfully complete the Bronze Award, providing support in planning and project execution.