Summary
Overview
Work History
Education
Skills
Excellent Customer Service Awards
Timeline
Generic

Brandi Clayton

Ocean Springs,ms

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Fuel Station Attendant

Walmart
12.2023 - Current
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
  • Helped assist customers with Walmart Pay and Walmart+ as well as ran a register and lottery machine with accuracy.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.

Cashier

Clark Oil Company
09.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.

Cashier Team Lead

Murphy USA
04.2017 - 02.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Customer Service Representative

Citi Financial Services
09.2010 - 11.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Member Service Representative

Vystar Credit Union Corporate
11.2008 - 09.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Verified customer identification and documentation for compliant transactions.

Customer Service Representative

Citibank Corporate
10.2004 - 04.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

GED -

Florida Community College Of Jacksonville
3939 Roosevelt Blvd.
05-1995

Skills

  • Product knowledge familiarity
  • Strong work ethic
  • Cleanliness and organization
  • Active Listening Skills
  • Cross-training versatility
  • Quick decision making
  • Patience and empathy
  • Reliability and punctuality
  • Self-motivation and initiative
  • Adaptability and resilience
  • Cash handling expertise
  • Professional appearance

Excellent Customer Service Awards

I have received many Outstanding/Excellent Customer Service Rewards throughout my career. I have also received rewards for making 100% projected goals met daily.

Timeline

Fuel Station Attendant

Walmart
12.2023 - Current

Cashier

Clark Oil Company
09.2022 - 04.2023

Cashier Team Lead

Murphy USA
04.2017 - 02.2021

Customer Service Representative

Citi Financial Services
09.2010 - 11.2010

Member Service Representative

Vystar Credit Union Corporate
11.2008 - 09.2010

Customer Service Representative

Citibank Corporate
10.2004 - 04.2008

GED -

Florida Community College Of Jacksonville

Similar Profiles

CREATE PROFILE