Brandi Coger
Benton
Summary
Dedicated and detail-oriented Patient Service Representative bring expertise in multitasking, follow-through and problem-solving gained during 10-year career in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage background into Patient Service Representative role with room for career growth.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator Manager
Mcfarland Eye Care
08.2019 - 03.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Representative
GEO Specialty Chemicals
08.2017 - 02.2019
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Facilitated Water Treatment orders and completed accurate entry in timely and efficient manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution
- Informed customers about special promotions and provided detailed information for various products
- Managed customer relations and customer service through daily communication and interaction
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Decreased downtime by training 4 employees on company products and sales strategy
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
Customer Service Associate
Cosmo Prof
03.2014 - 01.2017
Insurance Verification Specialist
A Plus Medical
03.2009 - 04.2012
- Assured the timely verification of insurance benefits prior to patient procedures or appointments
- Made contact with insurance carriers to discuss their policies and individual patient benefits
- Accurately inputted all patient and insurance information into the company's computer system using Bright Tree
- Created files, reports and records while maintaining confidentiality
- Established data entry priorities, sorted data and entered accurately
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area
- Performed general administrative duties, including copying, faxing and filing
- Prepared documents in Word and Excel
- Checked accuracy and integrity of files and resolved errors
Education
High School Diploma -
Bryant High School
Bryant, AR01.2006
Skills
- Multi-line phone talent
- Creative problem solving
- MS Office proficiency
- Computer proficient
- Customer service
- Administrative support
- Professional telephone demeanor
- Data entry
- Quick learner
- Medical terminology knowledge
- Good listening skills
- Team leadership
- Verbal and written communication
Accomplishments
- Conflict Resolution, Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations, Customer stated highest marks in an email and a handwritten letter.
- Sales Management, Managed more than 15 customers during demanding sales events in an effective and gracious manner.
- Promotion, Promoted to team lead after only 4 months of employment.
Timeline
Patient Care Coordinator Manager
Mcfarland Eye Care
08.2019 - 03.2025
Customer Service Representative
GEO Specialty Chemicals
08.2017 - 02.2019
Customer Service Associate
Cosmo Prof
03.2014 - 01.2017
Insurance Verification Specialist
A Plus Medical
03.2009 - 04.2012
High School Diploma -
Bryant High School
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