Brandi Collins
Phoenix,Az
Summary
As a dedicated Administrative Assistant and Office Manager experience, I demonstrate a strong work ethic rooted in reliability, attention to detail, and a proactive approach to supporting daily operations. I am committed to maintaining organization, streamlining office procedures, and ensuring a smooth workflow for both staff and leadership. Known for my punctuality, discretion, and ability to handle confidential matters with professionalism, I take pride in being dependable and solutions-oriented. Whether managing schedules, coordinating meetings, or overseeing office logistics, I bring a high level of efficiency and accountability to every task, fostering a productive and well-organized workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Program Analyst GS-0343-07 step2
Bureau of Land Management
08.2023 - 04.2025
- Managed multiple tasks simultaneously, including time-sensitive responsibilities such as generating reports for supervisors, administering student access, handling phone calls, and coordinating reservations for staff Personal Identity Verification (PIV) Access cards.
- Scheduled classrooms for training coordinators and external vendors conducting courses at the Bureau of Land Management (BLM) National Training Center (NTC).
- Developed and implemented an efficient process for coordinating external events, collaborating with technical support, audio-visual staff, and subject matter experts to ensure smooth execution.
- Contributed to the hiring process by participating in interviews, supporting Branch Chiefs and the Director of the National Training Center.
- Provided on-the-job training and assistance to new employees, including guidance on password resets, and setting up internet and phone connections for their workspaces.
- Oversaw data in the reservation system, conducting exploratory data analysis to identify trends in reservation costs and flow over time.
- Managed the entry of classroom information into NTC's digital display system to ensure campus-wide visibility.
- Delivered exceptional customer service to visitors and callers, addressing inquiries and directing them to the appropriate personnel.
- Assisted in monitoring contract performance and facilitated contract termination processes.
- Prepared contract documents, ensuring legal accuracy and alignment with agreed terms, while providing advice and assistance to colleagues regarding contracting matters.
- Performed Management Program Analyst duties, tracking cost, schedule, and performance of procurement actions.
- Assist in new employee on-boarding
- Data entry and database management
- Managing office calendars (for meetings, events, deadlines)
Front Desk Receptionist / Scheduler Contractor
Bureau of Land Management
01.2020 - 08.2023
- Scheduled classrooms and coordinated logistics for training coordinators and external vendors conducting courses at the Bureau of Land Management (BLM) National Training Center (NTC).
- Managed external event coordination, including reservations, signage, team coordination, organizational meetings, and handling incoming/outgoing mail parcels at the NTC.
- Operated and maintained the NTC switchboard, ensuring timely transfer of incoming calls to the appropriate staff members.
- Provided exceptional customer service to visitors and callers, addressing inquiries, and directing them to the appropriate personnel.
- Delivered logistical support to Bureau personnel and external organizations, ensuring seamless execution of events and activities.
- Assigned classrooms for various courses and workshops, ensuring appropriate resources were available for each session.
- Assisted with support services such as physical site onboarding, facility tours, and on-site IT connectivity for staff and external visitors.
- Maintained and ensured accountability for physical resources, supplies, and PIV building access, adhering to organizational policies.
- Regularly updated supervisors on property inventory and office supply quantities using an Excel spreadsheet shared with division members for transparency.
- Assisted staff with scheduling motor vehicles and ensuring proper coordination of transportation needs.
- Prepared correspondence for office supervisors and managers, managing routing, and mailing processes efficiently.
- Participated in the interview process for new employees, providing support to Branch Chiefs and the NTC Director in evaluating candidates.
- Developed a streamlined process for coordinating external events, collaborating with technical support, audio-visual staff, and subject matter experts to ensure successful outcomes.
- Entered classroom information into the NTC's digital display system for improved campus-wide visibility.
- Provided training and assistance to new employees, addressing inquiries, supporting password resets, and helping with the setup of internet and phone connections in their workspaces.
- Analyze data, identify trends, and make informed decisions is important for understanding client behavior and improving strategies.
Office Manager
PwC
03.2017 - 04.2019
- Managed daily office operations across four departments (Administration, Reception, Records, and IT), leading a team of four employees to ensure efficient workflow and productivity.
- Served as the primary point of contact for vendors, managing communication, and coordinating services to meet company needs.
- Assisted the budget officer in tracking obligations and expenditures, ensuring accurate budget execution, and managing sensitive records and tax documents.
- Printed confidential proposals for executives, ensuring confidentiality and accuracy in the process.
- Managed the entry of credit card records into the company’s database, facilitating auditing and verification of charges.
- Supported the local application/database administrator with tasks such as password resets, user training, and troubleshooting technical issues.
- Maintained a daily data entry process for a client database, ensuring strict confidentiality of sensitive tax-related materials.
- Filled in for the receptionist when absent, greeting visitors, directing phone calls, and providing information to customers.
- Prepared and distributed documents and reports for office meetings, ensuring the timely and accurate delivery of information.
- Managed the bill preparation and collection process, ensuring accuracy and compliance with company procedures.
- Oversaw office inventory, including ordering supplies and managing them within established budget constraints. Implemented and maintained a strict chain of custody process for records management, ensuring the security and confidentiality of client information.
- Account management, I was the main liaison between the company and its customers. I fostered open communication, address any concerns and ensure the team meets any needs in a timely and efficient manner. When issues inevitably come up during the relationship, I would need to resolve them speedily and effectively. By collaborating with internal teams, such as product development and customer support, ensure our clients receive the best possible service and present their feedback when making company decisions.
Education
Criminal Justice
University Colorado Technical
Colorado Springs, CO01.2001
High School Diploma - undefined
Union Pines High School
Cameron, NC01.1997
Skills
- Exceptional interpersonal skills through regularly interacting with a diverse range of individuals, including high-level officials such as the Secretary of Interior, directors, staff members, and the public
- Demonstrated accountability in maintaining physical property, inventory, supplies, and building access, ensuring meticulous records and adherence to protocols
- Effective decision-making abilities in assigning classrooms to various courses and workshops, optimizing utilization, and facilitating smooth operations
- Strong reading comprehension skills that have contributed to your success in understanding and excelling in your current position
- Keen attention to detail crucial to maintaining accurate and comprehensive records, particularly for building access and ensuring safety
- Proficient in using Microsoft Excel and other Microsoft Office applications, regularly creating, and managing spreadsheets and documents
- Committed to delivering outstanding customer service providing information about facility services and nearby accommodations, including hotels, restaurants, and travel arrangements
- Relationship Building cultivate strong relationships with clients based on trust, respect, and open communication Understanding client needs, providing valuable insights, and demonstrating empathy
- Time management skills to prioritize tasks, meet deadlines, and stay organized
- Strong communication skills are vital for conveying information clearly, actively listening to clients, and building rapport This includes both written and verbal communication, as well as the ability to tailor messages to different audiences
Certification
- FAC-COR-Level 1
- FBMS – Invoicing Orders Servicing Agency CBT
- FBMS – Acquisition
- Management and Technology
- Travel and Purchases Training
References
Andy Rojo
Management Analyst – Bureau of Land Management
arojo@blm.gov
(602)-291-5091
Calvin Parson
Geologist – Bureau of Land Management
cparson@blm.gov
(505) 526-7952
Matthew Azhocar
Deputy Division Chief for Training and Employee Development – Bureau of Land Management
(970) 903-0569
Michael Scherger
Deputy Associate Director for Learning and Development - National Park Service
michael_scherger@nps.gov
(202)-680-8848
Mimi Sharkey
Division Chief - Division of Training & Employee Development
(443)-851-1486
Jose Pardo
Property Management Specialist
(480)- 417-8403
Leon Thomas
Resource advisor - Bureau of Land Management
l70thoma@blm.gov
(480)-714-2800
Cedric McKeaver
EEO Specialist- Office of Civil Rights
(602)-906-5537
Timeline
Management Program Analyst GS-0343-07 step2
Bureau of Land Management
08.2023 - 04.2025
Front Desk Receptionist / Scheduler Contractor
Bureau of Land Management
01.2020 - 08.2023
Office Manager
PwC
03.2017 - 04.2019
Criminal Justice
University Colorado Technical
High School Diploma - undefined
Union Pines High School
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