Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Contreras

Immokalee,FL

Summary

Dynamic pet groomer with extensive experience at Backwoods Feed & Grooming, excelling in animal handling and customer education. Proven ability to maintain high hygiene standards while fostering strong client relationships. Skilled in problem-solving and record management, ensuring a safe and welcoming environment for pets and their owners.

Overview

9
9
years of professional experience

Work History

Pet Groomer

Backwoods Feed & Grooming
Ave Maria, FL
05.2021 - Current
  • Ensured safe working environment by following strict health protocols for staff and animals.
  • Handled large dogs with potential aggression during grooming sessions with confidence.
  • Cleaned and sanitized grooming equipment after each use to maintain hygiene standards.
  • Provided comprehensive grooming services, including bathing, brushing, clipping, trimming, and styling.
  • Maintained accurate records of all services provided for clients' pets.
  • Secured all animals in salon environment to guarantee their safety at all times.
  • Assisted customers in selecting suitable grooming products tailored to individual pet needs.
  • Educated clients on proper home care techniques, including brushing and nail trimming.

Customer Service Representative

Lindstrom Air Conditioning
Pompano Beach, FL
09.2016 - 04.2021
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.
  • Conducted follow-up calls with customers to confirm issue resolution and enhance relationships.
  • Provided accurate product information and answered inquiries across phone, email, and chat.
  • Maintained professionalism while addressing challenging customer interactions.
  • Collaborated with other departments to resolve complex issues efficiently.
  • Performed administrative duties including filing, database updates, and report generation.
  • Developed positive rapport with customers through friendly and engaging interactions.
  • Documented customer interactions meticulously for future reference.

Education

High School Diploma -

Piper High School
Sunrise, FL
06-2007

Skills

  • Animal handling and grooming
  • Health protocol adherence
  • Equipment sanitation and cleanliness
  • Record keeping and management
  • Customer service and education
  • Problem solving and attention to detail
  • Appointment scheduling and follow-up
  • Relationship building and empathy
  • Adaptability and multitasking
  • Punctuality and reliability
  • Verbal and written communication
  • Team collaboration and support
  • Data entry and Microsoft Excel
  • Effective communication skills

Timeline

Pet Groomer

Backwoods Feed & Grooming
05.2021 - Current

Customer Service Representative

Lindstrom Air Conditioning
09.2016 - 04.2021

High School Diploma -

Piper High School

Similar Profiles

CREATE PROFILE