Brandi Cook
Saratoga Springs,Utah
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Sales Associate
Payless Shoes
09.2013 - 03.2014
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new team members on customer engagement techniques and operational procedures.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Collaborated with management to execute promotional events that increased store traffic and revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Receptionist
Paramount Acceptance
03.2002 - 05.2004
- Maintained accurate records of incoming calls, messages, and inquiries to support team responsiveness.
- Implemented customer service protocols that elevated client satisfaction ratings through prompt assistance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed front desk operations, ensuring smooth daily workflow and efficient customer service.
Department Manager
Mervyn's Department Store
09.1999 - 03.2002
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Fostered a positive work environment by recognizing employee contributions and promoting teamwork.
- Resolved customer complaints promptly, improving overall shopping experience and retention rates.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, Ut05.1997
Skills
- Customer engagement
- Collaborative teamwork
- Effective time management
- Critical thinking and analysis
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Relationship building
- Flexible schedule
Timeline
Sales Associate
Payless Shoes
09.2013 - 03.2014
Receptionist
Paramount Acceptance
03.2002 - 05.2004
Department Manager
Mervyn's Department Store
09.1999 - 03.2002
High School Diploma -
Spanish Fork High School