BRANDI COOK
Celina,TX
Summary
Results-driven operations professional with a proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Demonstrated expertise in strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong emphasis on collaboration and adaptability, utilizing leadership skills to align teams with organizational goals and achieve tangible outcomes. Recognized for reliability, decisive problem-solving abilities, and fostering a culture of continuous improvement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Family Focused Care
01.2023 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Identified and pursued business development opportunities to grow the organization and increase revenue.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Designed and introduced leadership development, coaching, and team management models, resulting in the promotion of employees to increased levels of responsibility.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations.
Administrator
Unified Women's Healthcare
03.2022 - 12.2022
- Represented office during owner meetings, delivered supporting information, and announced new facility programs and initiatives.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
- Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies. Drove workflow improvements by streamlining processes.
- Set, enforced and optimized internal policies to maintain responsiveness to demands. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided effective coaching, training and development opportunities for individuals and teams to include performance reviews, on-boarding, and timely counseling
- Established effective performance metrics for monitoring, evaluating, and reporting on key organizational goals and objectives.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Operations, Employee Engagement Program Director
Village Health Partners
01.2020 - 03.2022
- Led operations for a 10-provider location, seeing 250 patients per day with revenue of $750K per month, Full P&L responsibility, recruitment and retention of physicians and staff
- Oversaw staff, financials, and key performance indicators
- Drove Patient Satisfaction results and reporting for designated site
- Managed contractual relationships, new service feasibility, strategic partnerships, and staffing analyses
- Maintained financial controls to include monitoring accounts receivables and payables, assist in budget forecasting
- Worked with physician stakeholders on strategic planning, practice governance, business development activities, budget and revenue management and policy enforcement
- Project management during design, construction, and relocation into new 40,000 sq ft building
- Leveraged internal and external stakeholder relationships to execute on site goals and initiatives
- Successfully managed practice acquisition and transition into a new ownership structure with zero employee turnover and zero physician turnover
- Led Site specific meetings to include but not limited to: Owner's meetings, Monthly Staff meetings, etc
- Ensured clinical training and quality assurance standards are being followed and administered
- Designed and managed company-wide employee engagement program – Making a Difference
- Increased employee engagement by 76%
- Developed and implemented communication strategies, programs and tools that inform, engage, and motivate employees
- Developed training programs for emerging leadership which included coaching, accountability, change management, influence and negotiation and communication
- Provided effective coaching, training and development opportunities for individuals and teams to include performance reviews, on-boarding, and timely counseling
- Participated and attended required Committee, Management and Provider Meetings.
Head of Organizational Development
Texas Family Medicine
01.2003 - 01.2020
- Managed the individual development planning process for emerging leaders
- Led the design, development and implementation of programs, policies and strategies tailored to meet OD needs
- Provided strong leadership in the recruitment, training, and development of top-quality talent, ensuring a high level of performance and productivity
- Prepared employees for assignments by establishing and conducting orientation and training programs
- Leveraged simulations, team exercises and group discussions to increase training program engagement
- Implemented employee engagement and development activities, presentations, and training to maximize productivity and unite the workforce
- Built morale, motivated, and instilled productivity, and teamwork
- Created and promoted a positive and collaborative work environment
- Organized activities to reward employees and motivate performance improvements
- Boosted employee morale by establishing fair job descriptions, grades, salaries, and benefit programs in accordance with market standards
- Created a culture of continuous improvement for processes, systems, data, training, people, etc
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses
- Represented company when engaging with public and government agencies
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
- Responded proactively to concerns and questions by acting on patient feedback.
Education
MBA - Healthcare Administration
Dallas Baptist University
Dallas, TXBBS - Business
Dallas Baptist University
Dallas, TXCertified Professional Coach -
Certified Life Coach Institute
Colorado Springs, COSkills
- Process Optimization/Improvements
- Employee retention and development
- Business development
- Performance monitoring and evaluation
- Training and mentoring
- Human Resources
- Team development strategies
- Physician recruitment and management
- Project Management
- Performance metrics
- Leadership
- Risk management
Timeline
Chief Operating Officer
Family Focused Care
01.2023 - Current
Administrator
Unified Women's Healthcare
03.2022 - 12.2022
Director of Operations, Employee Engagement Program Director
Village Health Partners
01.2020 - 03.2022
Head of Organizational Development
Texas Family Medicine
01.2003 - 01.2020
MBA - Healthcare Administration
Dallas Baptist University
BBS - Business
Dallas Baptist University
Certified Professional Coach -
Certified Life Coach Institute
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