Brandi Cooke
Lancaster,PA
Summary
Accomplished Store Manager with over 20 years of experience in driving profitable sales growth and fostering an inclusive business environment. Demonstrated expertise in optimizing inventory management, strategic business planing, and talent development. Proficient in delivering exceptional customer service while leading high-performing teams in fast-paced retail settings. Committed to achieving operational excellence and enhancing both customer and associate experiences.
Overview
21
21
years of professional experience
Work History
Store Manager
Weis Markets
Lancaster, PA
09.2015 - Current
- Developed and managed a store with a sales volume of $450,000 weekly, increasing sales by 22% within the first year of my leadership
- Improved GP in fresh departments through analyzing quantitative data and economic trends that determine business performance and used them to measure and pivot short/long term results
- Increased 'Associate Opinion Survey' scores in 3 locations by building meaningful relationships with the members of my team and communicating the impact of their contribution to the team and the organization
- Sourced and successfully maintained a staff of 89-126 associates achieving consistent sales and GP goals
- Decreased inventory shrink in Center Store by 100 basis points recognizing symptoms and patterns and identifying root causes then developing realistic plans to course correct
- Exhibited active listening skills and communicated effectively by expressing information clearly, concisely, and professionally
- Held my team accountable for high standards through follow up of time management and prioritizing in a methodical manner, capitalizing on ways to exceed expectations
- Supported fellow colleagues with guidance and resources while maintaining my level of production and profitability
- Improved Customer experience scores by 129% within 1 year with additional increases of 15-27% the following 3 years by implementing ways to significantly improve
Store Manager
Pier 1 Imports
Pasadena/Bowie, MD
01.2004 - 01.2014
- Responsible for addressing all internal affairs issues in a timely and effective manner through coaching and corrective action
- Managed a store with a sales volume of $25,000 to $50,000 per week
- Improved inventory shrink from 3.4% to 1.3% within 9 months
- Hired, trained, and orchestrated a staff of 19-27 associates
- Maintained payroll and budget guidelines and maintained a productive flow of business priorities
- Analyzed quantitative data reports such as 'ISPGA', 'sales dashboard', and 'MINDSHARE' and identified implications of opportunities to develop a plan to improve sales and profits
- Planned, delegated, and executed all merchandising, inventory control, freight flow, and overall maintenance of the store
- Developed floorplans and timelines for execution of floor transitions
- Delegated department of responsibly to execute tasks in a manner that consistently provided the customer with a seamless experience
- Coached staff to implement promotions and company programs in all customer interactions through inspiring and educating the team on how key performance indicators are affected
- Made sound business decisions based on my analysis and experienced judgment while considering the instant and long term impact as they relate to talent, merchandise, operations and the customer’s experience
- Partnered with customers and employees alike to elicit effective strategies to 'Surprise and Delight' customers through merchandise assortment, services and overall rapport
Senior Assistant Store Manager
Pier 1 Imports
Columbia, MD
01.2004 - 12.2004
- Supervised freight receipt and flow to the sales floor
- Executed tagging and floor sets for events and promotions
- Ordered merchandise based on trends and clientele needs
- Implemented and built an innovative solution to create an associate friendly stockroom by storing shelf goods and cash and carry items on carts to easily access stockroom bays
Education
Some College (No Degree) - Business Administration and Management
Anne Arundel Community College
Arnold, MDSkills
- Promotional planning
- Operational budgeting
- Store operations oversight
- Personnel development
- Hourly shift management
- Operations oversight
Awards
- 2007, Store Manager of the Year
- 2009, Store Manager of the Year
- 2021, Most Improved Store of the Year
Timeline
Store Manager
Weis Markets
09.2015 - Current
Store Manager
Pier 1 Imports
01.2004 - 01.2014
Senior Assistant Store Manager
Pier 1 Imports
01.2004 - 12.2004
Some College (No Degree) - Business Administration and Management
Anne Arundel Community College
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