Brandi Creel-Meza
Summary
Well-qualified Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I Have the tools, knowledge, and expertise to to build a great team, that will collaborate with me in providing the best customer satisfaction, vendor rapport, especially in distressed areas or properties, providing structure and compliance while doing renovations, providing technical support, or leading a team remotely.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Eagle Ridge Apartments/Fortified Property Solution
09.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, by addressing the issue(s) at hand.
- Developed a simple budgeting plan that was easy to follow to allow money for other things on the property.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Efficiently getting tax credit leases through compliance thoroughly for a smooth and quick transition from applicant to resident.
DSP (Direct Support Professional)
ECCO
08.2023 - 09.2024
- Develop behavior plans for individuals with developmental disabilities, enhancing daily living skills
- Teach self-care skills, fostering independence and confidence in clients
- Collaborate with team to support clients in achieving personal goals and milestones
- Analyzed triggers of escalation in crisis situations, devising effective redirection strategies to ensure client safety and well-being
- Improved client outcomes through tailored support plans, fostering independence and promoting personal growth in individuals with diverse needs
- Partnered with multidisciplinary teams to create comprehensive care strategies, ensuring holistic support for clients with developmental disabilities
- Introduced creative approaches to daily tasks, enhancing engagement and skill development for individuals with varying abilities and learning styles
Store Manager
Family Dollar
05.2022 - 08.2023
- Plan and executed staff
- Led new combo store launch, surpassing district sales expectations by 27% in first week
- Implemented strategic procedures, maintaining shrinkage below 2%
- Developed unique team leadership strategies for a goal-less environment
- Executed new approaches to enhance productivity and streamline outdated methods
- Orchestrated diverse social and training activities, fostering a well-trained, cohesive staff
- Cultivated an inclusive work environment to boost team performance
- Analyzed and optimized store operations, consistently meeting weekly and monthly sales targets
- Implemented data-driven strategies to control inventory loss
- Pioneered innovative management techniques in a new store setting
- Transformed challenges into opportunities, driving substantial improvements in sales and efficiency
CSR1
Sitel/Liberty Mutual Insurance
09.2020 - 08.2022
- Analyzed customer policy issues, implemented solutions, and maintained detailed records, resulting in improved problem resolution efficiency
- Surpassed QA goals by handling over 300 calls daily, leading class performance and enhancing customer satisfaction rates
- Coordinated with specialists to address complex policy matters, fostering a team-oriented approach to customer service excellence
- Provided empathetic assistance to customers, resolving policy-related concerns and facilitating requested changes with precision
- Meticulously tracked customer interactions, ensuring comprehensive documentation of issues, resolutions, and policy modifications
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Front Desk Manager
Best Western Nursanickel Hotel
03.2015 - 01.2022
- Led front desk operations, driving customer satisfaction
- Managed staff, budgets, and guest relations
- Achieved top ranking in town and earned industry awards for excellence
- Implemented innovative guest service strategies, fostering a culture of excellence
- Streamlined front desk processes, enhancing efficiency and guest experience
- Cultivated strong relationships with guests and staff, creating a harmonious work environment
- Mentored team members, promoting professional growth and exceptional service
- Analyzed guest feedback and operational data to identify areas for improvement
- Developed targeted solutions, resulting in consistently high satisfaction ratings
- Spearheaded initiatives to elevate guest experience, setting new standards in hospitality
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
Bachelor of Arts - Clinical Psychology
Columbia Southern University
Orange Beach, AL05-2022
Skills
- Administrative support
- Guest relations
- Employee training
- Hospitality management
- Shift scheduling
- Property management
- Retail inventory management
- Multitasking Abilities
- Team leadership and coaching
- Customer service
- Strong communication skills
- Fair housing regulations
Certification
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- First Aid Certification
- Salesforce Certified Administrator
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
Timeline
Assistant Property Manager
Eagle Ridge Apartments/Fortified Property Solution
09.2024 - Current
DSP (Direct Support Professional)
ECCO
08.2023 - 09.2024
Store Manager
Family Dollar
05.2022 - 08.2023
CSR1
Sitel/Liberty Mutual Insurance
09.2020 - 08.2022
Front Desk Manager
Best Western Nursanickel Hotel
03.2015 - 01.2022
Bachelor of Arts - Clinical Psychology
Columbia Southern University
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