BRANDI CUNNINGHAM
Galloway
Summary
Community focused professional passionate about equity and inclusion, skilled in building partnerships and fostering collaboration. Experienced in leading initiatives that remove barriers, empower underserved populations, and create measurable, meaningful impact.
Overview
11
11
years of professional experience
Work History
Tax Time Program & Grants Coordinator
United Way of Central Ohio
01.2022 - 09.2025
- Recruited, onboarded, and trained 80+ volunteers, increasing program capacity and improving client satisfaction.
- Expanded access for marginalized populations through targeted outreach initiatives, coalition activities, and presentations at community events.
- Cultivated partnerships with local organizations to strengthen collaboration and enhance program impact.
- Directed the VITA program, overseeing in-person and virtual site operations to ensure efficient service delivery.
- Coordinated fundraising events that supported organizational growth and long-term sustainability.
- Improved team productivity and collaboration by implementing regular progress updates and clear communication practices.
Records Secretary
South-Western City School District
01.2019 - 01.2022
- Served as the first point of contact, greeting visitors, answering multi-line phones, and facilitating communication between staff, students, and parents.
- Coordinated daily office operations and managed scheduling for 30+ staff, ensuring smooth workflow in a fast-paced environment.
- Maintained accurate records for a student body of 500+, handling sensitive information with discretion and confidentiality.
- Prepared and distributed newsletters, calendars, and official communications using district-approved systems.
- Supported school events by assisting with planning, logistics, and execution.
- Operated and maintained office equipment, ensuring efficient administrative support.
- Adapted quickly to shifting priorities while delivering reliable, high-quality service.
Support Officer
Franklin County Child Support Enforcement Agency
01.2015 - 01.2019
- Managed a caseload of 1,000+ child support cases, ensuring timely enforcement and modification of obligations.
- Conducted full case audits to establish accurate balances due and maintain compliance with agency protocols.
- Analyzed financial and legal documents, court orders, payment records, and case files to determine appropriate actions.
- Prepared findings, notices, and reports for courts, parents, and other stakeholders.
- Coordinated with legal teams and external agencies to resolve issues efficiently and support court proceedings.
- Responded to inquiries from parents and partner organizations, improving client satisfaction.
- Maintained detailed records of all case interactions for accuracy and future reference.
- Engaged in professional development to stay current with policies and best practices, enhancing service quality.
Education
Bachelor of Science - Criminology
Capital University
01.2011
Bachelor of Science - Sociology
Capital University
01.2011
Skills
- Effective listening skills
- Effective communication
- Effective communication skills
- Cross-functional teamwork
- Multitasking and organization
- Customer service
- Strategic decision-making
- Detail-oriented data management
- Project management
- Scheduling and calendar management
- Event organization skills
Accomplishments
I Make A Difference award winner - 2025
Timeline
Tax Time Program & Grants Coordinator
United Way of Central Ohio
01.2022 - 09.2025
Records Secretary
South-Western City School District
01.2019 - 01.2022
Support Officer
Franklin County Child Support Enforcement Agency
01.2015 - 01.2019
Bachelor of Science - Sociology
Capital University
Bachelor of Science - Criminology
Capital University