Brandi Daniel
Vinita,OkLAHOMA
Summary
Versatile Manager with a proven track record at Self Employed Services and Walmart, excelling in customer service and risk management. Demonstrated ability to enhance team productivity and customer satisfaction through effective leadership and problem-solving aptitude. Achieved significant improvements in operational efficiency and employee engagement, leveraging strong communication and decision-making skills.
Overview
2025
2025
years of professional experience
Work History
Manager
Self Employed Services
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Asset Protection Associate
Walmart
04.2022 - Current
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Wrote reports outlining activities and results.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Education
Associates - Business
Northeastern A&M
Miami, OK08.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Project planning
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Business administration
- Negotiation
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Data analysis
- Risk management
- Teamwork and collaboration
- Positive attitude
- Team development
- Staff training
- Problem-solving aptitude
Languages
Spanish
Elementary
Timeline
Asset Protection Associate
Walmart
04.2022 - Current
Manager
Self Employed Services
Associates - Business
Northeastern A&M
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