Brandi Davidson
Princeton,WV
Summary
Experienced customer service supervisor with more than 13 years of experience. Seven of those were in the supply chain and contract manufacturing industry. Proven track record of finished goods operations with precision and efficiency, driving improvements in service delivery and internal workflows. Recognized for strong attention to detail, effective communication skills, and the ability to streamline processes for enhanced productivity. Adept at collaborating across departments to meet customer demands and support overall supply chain performance. I am currently looking to relocate from Princeton, WV to the Charlotte, NC area to excel in a new career in the supply chain industry.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Custom Manufacturing Services
07.2018 - Current
- Responsible for being the liaison between customers and applicable departments of the company (quoting, engineering, purchasing, quality control, shipping, production, etc)
- Navigated requests for quotes, purchase orders, expedites, push-outs, quality concerns, billing issues, shipping damage, etc.
- Assisted in creating, implementing, and managing finished goods inventory for JIT customers
- Worked closely with production and purchasing to ensure lead times were communicated effectively based on current capacity and material availability
- Created and presented on-time-delivery reports, open order reports, delivery schedules, and sales reports
- Participated in yearly audits to ensure CMS stayed ISO compliant (ISO 9001:2015)
Assistant Manager
Enterprise Rent-A-Car
05.2012 - 07.2018
- Responsible for managing and driving employees to boost their sales figures to be promoted
- Ensured the fleet of vehicles was maintained, cleaned, and suitable for customers
- Troubleshoot any customer complaints or vehicle issues
- Audit rental contracts for compliance with state law and underwriting guidelines.
- Perform employee reviews, train new hires, and create schedules.
Education
Bachelor of Science - Business Administration
Concord University
Athens, WV05-2012
Skills
- Order Management
- Operational Efficiency
- Production Planning and Scheduling
- Written and Oral Communication
- Inventory Management
- Customer Relations
Timeline
Customer Service Supervisor
Custom Manufacturing Services
07.2018 - Current
Assistant Manager
Enterprise Rent-A-Car
05.2012 - 07.2018
Bachelor of Science - Business Administration
Concord University
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