Brandi Davis
Brookshire,Texas
Summary
College educated with 12 years of Healthcare experience working in the Healthcare Industry. Strives to exceed professional and personal goals. Coordinating the daily activities to run organization smoothly. Utilizing education background in Healthcare Management, Accommodations, Business Operations, Human Resource Project Management, and Statistical Analysis to develop comprehensive employment needs and mission of the organization. Highly proficient in building lasting relationships with key decision makers, customers and team members to further the company's goals. Ready to leverage training and experience to take on new professional challenges. Strong knowledge of office administration and common human resources operations, Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contract Representative
Security Administration
- Serve as point of contact
- Responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs, managed over 40 customers per day.
- This includes obtaining information to determine eligibility and entitlement for programs administered by SSA and using automation tools to access and update information about claims or potential eligibility.
- Data input such as: Social Security Card, Medicare Enrollment, Non-Payment Assistance, Assistance Request, Death Inputs, Screening and Interview, Overpayment, Suspension and Reinstatement.
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Followed up with customers about resolved issues to maintain high standards of customer service
Oncology Authorization Coordinator
Nthrive
12.2016 - 12.2020
- Patient Access Representative III, Responsible for locating and notifying patients about their delinquent accounts
- Processing patient applications, greeting patients and their caregivers, recording pertinent information into database, recording insurance information, obtaining pre-approval for treatment, relaying information between staff members and patients, keeping paper and electronic medical records confidential, providing information to insurance companies, and assisting patients during checkout
- Assist with development, implementation, and tracking of short- and long-range goals for team business plans and objectives as related to the organization's goals and objectives
- Perform clerical, office automation support, and administrative duties to ensure efficient operations
- Evaluate medical support business practices
- Perform manual and electronic data to support administrative operations
- Use Microsoft (MS) Office software to compile data and prepare reports.
Patient Access Representative II
Children Hospital
08.2015 - 12.2016
- Served as Patient Service Representative in the Emergency Department / Transfer Center of Children Hospital of New Orleans, a full-service, 165-bed acute-care hospital accredited by the Joint Commission
- Use Microsoft (MS) Office software to compile data and prepare reports
- Experience with Cerner Software
- Developed and managed service assignment schedule for over 30 staff physicians
- Performed full range of day-to-day clerical, office automation support, and administrative duties to ensure efficient office operations
- Oversaw quality management of data for clinical teams
- Evaluated standardized processes and procedures for medical business support operations
- Gathered and analyzed data from various sources
- Collated statistical information.
Registration Clerk
River Parishes Hospital
10.2011 - 10.2014
- Assisted with a variety of clerical duties in a hospital, such as greeting patients, collecting medical information, admitting, and discharging patients, managing hospital forms, presenting financial options to patients, processing payments, and balancing cash drawers
- Resume samples in the field mention skills such as knowledge of medical terminology, teamwork, customer service, attention to details, recordkeeping, computer competences, and multitasking.
Janitorial
HBS Janitorial Service
12.2009 - 08.2011
- Established and enforced safety protocols and guidelines for staff
- Developed and maintained comprehensive inventory system to track equipment and supplies
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Disinfected bathrooms and removed mold from shower stalls and bathtubs
Deli Worker
Winn Dixie
07.2008 - 10.2009
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Listened carefully to customer instructions and prepared orders according to those preferences
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Prepared salads, soups and sandwiches for customers
- Filled out daily shift log to record amount of food prepared, used and leftover
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Cashier
Shell Gas Station
09.2007 - 03.2008
- Met customer needs through polite, friendly and attentive service
- Cleaned and sanitized cashier workstation and scanning area
- Helped customers complete purchases, locate items, and join reward programs
- Trained new cashier team members in customer service and money handling processes
- Replenished shelves regularly to meet customer demand and maximise sales
- Retrieved items for customers and verified prices
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Education
Certificate of Human Resource (Compensation &Benefits) -
LSU
Baton Rouge, LA01.2022
Bachelor of Science -
Herzing University
New Orleans, LA12.2021
Diploma of Medical Billing &Coding - Medical Billing And Coding
Fortis College
Baton Rouge, LA02.2010
Skills
- Communication Management
- Human Resources Administration
- File Management
- Insurance Verification
- Articulate Communication
- Database Coordination
- Payment Collection
- Appointment Scheduling
Certification
Certificate of Achievement, LSU College, Baton Rouge, LA, June 2021
Availability
Immediately
Volunteer Experience
Second Harvest Food Bank, Metairie, LA, Food Sorting & Packing, August 2019
Citizenship
U.S. Citizen
References
Tiara Simmons, (504) 442-7667, Medical Support Assistant, Veterans Hospital Sharon Samuel, (504) 259-0662, Patient Access Supervisor, East Jefferson General Hospital Darcel Gibson, (504) 416-7227, Travel Nurse, East Jefferson General Hospital
Training
Supervising Employee Performance (Audits), February 2019, February 2020
Timeline
Oncology Authorization Coordinator
Nthrive
12.2016 - 12.2020
Patient Access Representative II
Children Hospital
08.2015 - 12.2016
Registration Clerk
River Parishes Hospital
10.2011 - 10.2014
Janitorial
HBS Janitorial Service
12.2009 - 08.2011
Deli Worker
Winn Dixie
07.2008 - 10.2009
Cashier
Shell Gas Station
09.2007 - 03.2008
Contract Representative
Security Administration
Certificate of Human Resource (Compensation &Benefits) -
LSU
Bachelor of Science -
Herzing University
Diploma of Medical Billing &Coding - Medical Billing And Coding
Fortis College
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