Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandi Davis

Spring Hill,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Best Western Hotel
03.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Mobile Expert

T-Mobile
07.2021 - 09.2022
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Advocate

Speedy Cash Loans
09.2020 - 08.2021
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Analyzed customer feedback data to identify areas for improvement in processes and procedures.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

High School Diploma -

Lavergne High School
La Vergne, TN
05.2017

Skills

  • Office Organization
  • Inventory Control
  • Front Office Management
  • Cash Handling
  • Hospitality Services
  • Oral and Writing Communication
  • Listening Skills
  • Auditing Processes
  • Compliance Knowledge
  • Teamwork abilities
  • Strategic planning
  • Currency Packaging
  • Regulatory Compliance

Certification

  • Real Estate pre-licensing Training
  • 60/90hr Completed

Timeline

Front Desk Receptionist

Best Western Hotel
03.2023 - Current

Mobile Expert

T-Mobile
07.2021 - 09.2022

Customer Service Advocate

Speedy Cash Loans
09.2020 - 08.2021

High School Diploma -

Lavergne High School

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Brandi Davis