Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
General Manager
Petco
Summerville, SC
07.2021 - Current
Implemented operational strategies and effectively built customer and employee loyalty.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Passionate about coming to work each day to build relationships with my pets, pet parents ,and my team.
Achieve highest bonus payout for store on quarter 3 2021 by exceeding all targets. Currently #1 in district Quarter to date for Petco Epic contest
Eager to take on new challenges and help out in understaffed stores
General Manager
Gap Inc.
Mt. Pleasant, SC
10.2019 - 07.2021
Quickly acclimated into role during 4th quarter
Assessed and prioritized opportunities to deliver maximum impact during peak season
Delivered positive results over comps in all controllable metrics. +30% SOT Qtd
Positively impacted team morale by recognizing and rewarding performance
Filled open leadership positions with urgency by assessing internal and external candidates
General Store Manager
Ulta Beauty
Owings Mills, MD
08.2016 - 10.2019
Reviewed, analyzed, and determined weekly action to drive measurable results. Produced double digit comps year over year.
Coordinated weekly management meeting to collaborate on strategies for upcoming weeks
Promoted team collaboration, performance and efficiency
Hired and developed multiple associates and managers that have now been promoted within district.
Provided excellent customer service, promoting membership loyalty and increasing customer traffic over prior year. Exceeding credit results by +125%
Rotated merchandise and displays to feature new products and promotions.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Store Manager
White House Black Market
Cockeysville, MD
08.2013 - 08.2016
Created work schedules according to sales volume while staying within budget
Applied performance data to evaluate and improve operations
Rotated merchandise and displays to feature new products and promotions
Scheduled and led weekly store meetings
Promoted team collaboration
Trained 15-person staff to deliver outstanding customer service and assistance
Built loyal customer base by delivering excellent service and stocking in-demand products..
Store Manager
Bath & Body Works
Westminster, MD
09.2000 - 08.2013
Hired and trained up to 100 persons for seasonal peak season teams
Trained team members to meet operational and sales targets
Coordinated and led district weekly conference calls
Established and maintained succession of talent
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Attended Limited Brands Field leadership conference twice for outstanding results in company.
Took on multiple stretch assignments to assist with district needs.
Ran highest volume store in district through out holiday while still exceeding results in home store.