Hi, I’m
Brandi Davis
Medical Office Administration / Radiology Scheduling
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
years of professional experience
Work History
MedQuest Associates
Radiology Scheduler
01.2024 - Current
Job overview
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
Novant Health, Inc
Radiology Scheduler
03.2018 - 12.2023
Job overview
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
Piedmont Outpatient Surgery Center
Scheduler/Medical Billing Specialist
05.2013 - 03.2018
Job overview
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Billed all Medicare and Medicaid claims, daily. Also, billed commercial insurances, when needed.
- Handled claims follow up, as needed.
Amanzi Marble And Granite, LLC
Accounts Receivable Clerk /Director of Human Resources
02.2011 - 01.2013
Job overview
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Collected all state required paperwork, at the time of hiring, and maintained employee files.
Piedmont Ear, Nose, And Throat Associates
Front Office Manager
07.2000 - 02.2011
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Improved team morale through the implementation of regular recognition programs that acknowledged outstanding employee performance within the office environment.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved patient complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
- Addressed maintenance issues proactively by coordinating with facilities management or vendors to ensure a safe working environment.
- Conducted periodic audits of office policies and procedures, identifying areas for improvement and recommending changes that enhanced efficiency.
- Collaborated with department managers to maintain smooth communication and coordination, ensuring seamless daily operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
HIGHLAND OAKS INTERNAL MEDICINE
FRONT OFFICE / SCHEDULER
02.1998 - 07.2000
Job overview
- Check in all patients, collect insurance information, assemble medical charts, locate medical charts for patient visits and medical records, and answering phones.
Education
Mount Eagle College
CNA - Certified Nursing Assistant
Forsyth Technical Community College
Some College
Woodland Baptist Christian School
High School Diploma
Skills
- Medical Office Experience
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Data entry proficiency
- Appointment Coordination
- Radiology Procedures Knowledge
- Electronic Medical Record Software
- Insurance and Coding Specialist
References
- Edna Baez, Kernersville, NC, 336-497-6339
- Shantina Houston, Winston-Salem, NC, 336-682-9913
- Stephanie Smith, NP, Winston-Salem, NC, 336-978-5638
- Kristy Handy, Jonesville, NC, 336-469-3674
I enjoy finding ways to give back to my community.
I have volunteered as an animal foster, for a local rescue, for the past three years.
Timeline
Radiology Scheduler
MedQuest Associates
01.2024 - Current
Radiology Scheduler
Novant Health, Inc
03.2018 - 12.2023
Scheduler/Medical Billing Specialist
Piedmont Outpatient Surgery Center
05.2013 - 03.2018
Accounts Receivable Clerk /Director of Human Resources
Amanzi Marble And Granite, LLC
02.2011 - 01.2013
Front Office Manager
Piedmont Ear, Nose, And Throat Associates
07.2000 - 02.2011
FRONT OFFICE / SCHEDULER
HIGHLAND OAKS INTERNAL MEDICINE
02.1998 - 07.2000
Mount Eagle College
CNA - Certified Nursing Assistant
Forsyth Technical Community College
Some College
Woodland Baptist Christian School
High School Diploma
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