Brandi Davis
Mc Kees Rocks,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Benefit Verification Specialist
SSI Employment Agency
10.2024 - Current
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
Independent Contractor
Shiftsmart
10.2016 - 05.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Leasing Agent
Ashton Carter
11.2023 - 01.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Team Member
Giant Eagle
06.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
Capital Management Services
01.2023 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked through staffing agency with a mortgage company to assist customer's with there mortgage payment's.
Customer Service Representative
A-Line Staffing
07.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fully remote position through a temporary agency to assist past and present employees to receive there pension benefit's through Wells Fargo.
Brand Ambassador
Trillium Staffing
01.2022 - 04.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
High School Diploma -
Moon Area High School
Moon Township, PAAssociate of Applied Science - Paralegal Studies
Virginia College
Birmingham, AL12-2012
Skills
- Follow-up skills
- Verbal and written communication
- New employee enrollment
- Written and oral communication
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Professionalism
- Adaptability
- Communication Skills
Timeline
Benefit Verification Specialist
SSI Employment Agency
10.2024 - Current
Leasing Agent
Ashton Carter
11.2023 - 01.2024
Team Member
Giant Eagle
06.2023 - 11.2023
Customer Service Representative
Capital Management Services
01.2023 - 04.2023
Customer Service Representative
A-Line Staffing
07.2022 - 11.2022
Brand Ambassador
Trillium Staffing
01.2022 - 04.2022
Independent Contractor
Shiftsmart
10.2016 - 05.2024
High School Diploma -
Moon Area High School
Associate of Applied Science - Paralegal Studies
Virginia College
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