Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Brandi Davison

Brandi Davison

Des Moines,IA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative (Remote)

Skadmin
Des Moines, IA
08.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed and verified invoices for accuracy and completeness.
  • Processed vendor payments and reconciled vendor statements.
  • Maintained accurate records of all invoices, payments, credits, and other transactions.
  • Followed up on past due accounts receivable balances to ensure timely payment.
  • Created, updated, and monitored project schedules for multiple departments.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Monitored task dependencies across various projects to identify any risks or issues that may arise during execution.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Tracked progress of ongoing projects against previously established milestones.
  • Scheduled and confirmed appointments.
  • Provided delay updates and information regarding special circumstances.
  • Maintained daily calendars, set appointments with clients and.
  • Processed payments and updated accounts to reflect balance changes.
  • Assisted in managing scheduling conflicts between multiple Clients in multiple states.

Customer Service Representative

Brown Dog Bakery
Ankeny, IA
02.2018 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained all records for the grooming salon and contacted vet offices for customers to attain up to date records so their pet could be seen day of.

Human Resources Speacialist

Iowa Army National Guard
Des Moines, IA
10.2007 - 10.2015
  • Oversee the maintenance and processing of personnel records,
  • Reviews consolidated reports, statistics, applications, and prepares recommendations for personnel actions to higher headquarters.
  • Reviews and prepares reports and data on strength (gains and losses) of personnel and makes duty assignments of enlisted personnel.
  • Performance monitoring, training, and evaluation, as well as all human resource related actions such as military pay, transfers, leaves, disciplinary actions, and promotions.
  • Verify personnel readiness and compliance with military policies.
  • Provide support to leaders by accompanying them on inspections and providing them with recommendations.
  • Promote organizational effectiveness and performance improvement by planning and implementing training and establishing performance measures and standards.

Education

Some College (No Degree) - Business Management

DMACC
Ankeny, IA

Skills

  • Customer Feedback Management
  • Customer Outreach
  • Customer Consulting
  • Training Material Updates
  • Payment Facilitation
  • Customer Service Excellence
  • Accurate Order Fulfillment
  • Customer Assistance
  • Adherence To High Customer Service Standards
  • Focused On Customer Satisfaction
  • Customer Experience Improvement
  • Customer Support
  • Administrative Tasks

Affiliations

  • Gardening
  • hiking/fishing

Accomplishments

  • Army achievement medal
  • National defense service medal
  • Army service ribbon

References

References available upon request.

Timeline

Customer Service Representative (Remote)

Skadmin
08.2023 - Current

Customer Service Representative

Brown Dog Bakery
02.2018 - 08.2022

Human Resources Speacialist

Iowa Army National Guard
10.2007 - 10.2015

Some College (No Degree) - Business Management

DMACC

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Brandi Davison