Brandi Dawlatly
Wylie,TX
Summary
Recognized expert with 35 years of Personal Lines experience in both service and underwriting. Enthusiastic PLUP underwriter, eager to solve complex technical issues through hard work, attention to detail and excellent organizational skills. Career long commitment in support the enterprise goals. Motivated to take on new responsibilities in achieving profitable growth and to assist in transitioning the PLUP line for the future.
Overview
23
23
years of professional experience
Work History
PLUP Underwriter
State Farm Insurance
Richardson , TX
02.2009 - Current
- Consistently coordinating with leadership to address performance issues by identifying and eliminating pain points.
- Attention to detail in production has led to 0 percent error trend average.
- Reliably collaborates with portfolio management partners thus resulting in accurate resolution of appeals and complaints.
- While maintaining strong performance in production, was chosen to lead Dallas functional huddles, then spearheaded Enterprise Underwriter functional meetings.
- Ability to seamlessly transition as needed to provide service to leadership and peers.
- Conducted countless hours of training on CA compliance, PLUP policy handling, and PLUP contract revision.
Fire Underwriter
State Farm Insurance
Bakersfield , CA
11.1999 - 02.2009
- Successfully handled assigned agency groups by providing excellent customer service and attending in-office visits and AFO meetings.
- Analyzed data to assist Agency leadership in identifying agency partners in need of additional quality assistance, and managing their books of business to increase profitability.
- Established goal to answer phone calls before 3rd ring,and return all calls within 24 hours resulting in very effective working relationships.
- Partnered with system coordinator to implement safe gaps prior to and after Y2K.
Skills
- In-depth knowledge
- Strategic collaborator
- Professional integrity
- Clear and effective communication
Accomplishments
- Honored with three Circle of Excellence awards for outstanding service and contribution.
- Awarded multiple Special Merit bonuses.
Timeline
PLUP Underwriter
State Farm Insurance
02.2009 - Current
Fire Underwriter
State Farm Insurance
11.1999 - 02.2009
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