Brandi Delasbour
NEW CANEY,TX
Overview
17
17
years of professional experience
Work History
Eligibility Specialist
Ama Consulting Group Llc
01.2022 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
Receptionist
Dobbins Chang LLC
01.2007 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Ged -
Lone Star College System
Spring, TXSkills
- Data Entry
- Microsoft Office
- Documentation And Reporting
- Application Review
- Public Assistance
- Documentation and paperwork
- Program knowledge
- Resource information
- Eligibility Determination
- Application support
- Payment Collection
- Fraud investigation
Timeline
Eligibility Specialist
Ama Consulting Group Llc
01.2022 - Current
Receptionist
Dobbins Chang LLC
01.2007 - 09.2021
Ged -
Lone Star College System
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