Brandi Demps
West Palm Beach,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Medical Office Manager (Promoted from Receptionist)
Waters Edge Dermatology
West Palm Beach, FL
10.2022 - Current
- Guided daily huddles for multi-disciplinary team of 8+ staff, turning operational updates into clear workflow steps that supported 98% satisfaction rating for onboarding and care quality.
- Supported daily administrative operations and scheduling workflows, managing 45+ patient and provider check-ins per day while keeping clinic calendars organized for efficiency.
- Reviewed and processed financial and billing records, meeting strict weekly deadlines with 100% data accuracy while supporting high-volume intake processing.
- Answered and resolved 60+ inbound calls daily, using de-escalation skills to address complex client questions and maintain network reputation.
Student Services Coordinator
Florida Career College
West Palm Beach, FL
03.2022 - 10.2022
- Tracked and updated student data profiles weekly, contributing to a 12% increase in program persistence through follow-up support and onboarding adjustments.
- Supported retention and onboarding for 150+ active students through coordinated phone and digital outreach.
- Helped plan and run 50+ virtual and hybrid orientation events for over 200 new participants.
Activity Coordinator
Bright Futures Child Development Center
Lake Park, FL
01.2015 - 05.2021
- Supported daily activities for children at Bright Futures Child Development Center, planned age-appropriate games, crafts, and learning centers for classrooms, and scheduled enrichment programs with teachers, caregivers, and center staff.
- Coordinated enrichment programs with teachers and caregivers to enhance children's learning experiences.
- Planned age-appropriate games, crafts, and learning centers for classrooms.
- Reviewed weekly program workflows for regulatory compliance and created standardized service delivery playbooks to simplify onboarding.
- Built vendor connections and supported external communications, coordinating quarterly strategic alignment meetings with 15+ community partners and local network stakeholders to strengthen collaboration.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05-2010
Skills
- High-volume patient management
- Relationship building
- Patient retention strategies
- Client onboarding
- Workflow optimization
- Conflict resolution
- Communication techniques
- Team leadership
- Patient communication techniques
Timeline
Medical Office Manager (Promoted from Receptionist)
Waters Edge Dermatology
10.2022 - Current
Student Services Coordinator
Florida Career College
03.2022 - 10.2022
Activity Coordinator
Bright Futures Child Development Center
01.2015 - 05.2021
High School Diploma -
Palm Beach Lakes High School