Brandi Diamond
Olympia,WA
Summary
Innovative and goal-oriented Management professional committed to efficiency. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through consistency.
Overview
6
6
years of professional experience
Work History
Department Manager
Ferguson Enterprises LLC
08.2022 - Current
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, and internal collaboration.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Department Lead
Aquatic Bathware
02.2021 - 08.2022
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed team schedules, department projects and quality assurance.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Monitored and optimized inventory, and reordered materials as required.
Customer Service Cashier
Yelm Liquor & Beverage
04.2019 - 01.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Used POS system to enter orders, process payments and issue receipts.
Cleaning Professional
Mary's Residential Cleaning
03.2018 - 01.2021
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
High School Diploma -
Yelm High School 12
Yelm, WASkills
- Customer Service
- Resource Coordination
- Database Management
- Employee Scheduling
- Sales Reporting
- Workflow Coordination
- Office Administration
- Clerical Support
- Invoice Processing
- Microsoft Office
Timeline
Department Manager
Ferguson Enterprises LLC
08.2022 - Current
Department Lead
Aquatic Bathware
02.2021 - 08.2022
Customer Service Cashier
Yelm Liquor & Beverage
04.2019 - 01.2021
Cleaning Professional
Mary's Residential Cleaning
03.2018 - 01.2021
High School Diploma -
Yelm High School 12
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